Global HR Inquiry & Process Delivery Senior Lead

WSP
Uttar Pradesh
Workplace: OnsiteFull timeFunction: Transportation & Fleet OperationsEducation: bachelorsSkills: ["Coaching and developing managers","Leadership","Written and verbal communication","Analytical mindset","Stakeholder management"]

Lead global delivery of HR inquiry management and employee lifecycle services across multiple geographies, ensuring consistent, compliant, high-quality outcomes. Own day-to-day HR service operations, monitor ticket volumes and service levels, drive service quality through metrics and continuous improvement, and maintain documentation and employee communications. Coach and develop managers and teams, identify process gaps and risks, and partner with HRIS, Talent Acquisition, Payroll, and stakeholders to align execution with global standards.

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FursaFursa
WSP
WSP
2 days ago

Global HR Inquiry & Process Delivery Senior Lead

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Last checked: 7 hours agoStatus: Live

Job Summary

Lead global delivery of HR inquiry management and employee lifecycle services across multiple geographies, ensuring consistent, compliant, high-quality outcomes. Own day-to-day HR service operations, monitor ticket volumes and service levels, drive service quality through metrics and continuous improvement, and maintain documentation and employee communications. Coach and develop managers and teams, identify process gaps and risks, and partner with HRIS, Talent Acquisition, Payroll, and stakeholders to align execution with global standards.
Location: Uttar Pradesh
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Sr. Manager level

Key Responsibilities

  • •Lead and coach the delivery team to achieve high engagement, accountability, and consistent delivery of high-quality HR services.
  • •Provide direction and oversight for day-to-day HR service operations, including workload planning and prioritisation to meet agreed timelines.
  • •Monitor and own HR service delivery outcomes by tracking ticket volumes, resolution performance, and service levels to maintain employee experience.
  • •Oversee HR documentation and employee correspondence quality, ensuring adherence to approved templates and continuous improvement.
  • •Ensure HR processes are executed seamlessly and compliantly across global operations, driving service quality improvements and operational risk mitigation.

Key Requirements

  • •13-15 years of HR coordination/administration experience, including at least 5 years of people management experience.
  • •Extensive experience in HR operations and employee lifecycle administration in shared services or global delivery environments.
  • •Strong capability using HR systems/HRIS platforms (ideally Oracle) with oversight of employee data governance and process discipline.
  • •In-depth understanding of end-to-end employee lifecycle processes, HR administration workflows, and service delivery standards.
  • •Bachelor’s degree in human resources (master’s or relevant professional certification is an added advantage).
Experience:HR shared servicesGlobal deliveryMulti-geographyEmployee lifecycle
Education:Bachelor's in human resources
Skills:Coaching and developing managersLeadershipWritten and verbal communicationAnalytical mindsetStakeholder management
Tech Stack:OracleHRISHR systems

Company Brief

WSP
Global professional services firm providing engineering, consulting, and technical services across infrastructure, environment, buildings, transportation, and energy sectors for public- and private-sector clients worldwide.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Montreal, Canada
Founded: 1959
WebsiteLinkedIn