Host (Butler) Manager

Kerzer International
Mexico
Workplace: OnsiteFull timeFunction: Hospitality & Food ServiceSkills: ["Leadership","Communication","Interpersonal skills","Emotional intelligence","Guest service"]

Lead the Host Department at a luxury resort to deliver highly personalized guest experiences from arrival through departure. Oversee Hosts, ensure Forbes standards and exceptional guest satisfaction, and coordinate with Housekeeping, Front Office, F&B, Engineering and other teams to execute flawless, Emotionally engaging hospitality across VIP stays and special celebrations at One&Only Palmilla.

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Kerzer International
Kerzer International
2 months ago

Host (Butler) Manager

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Last checked: 2 hours agoStatus: Live

Job Summary

Lead the Host Department at a luxury resort to deliver highly personalized guest experiences from arrival through departure. Oversee Hosts, ensure Forbes standards and exceptional guest satisfaction, and coordinate with Housekeeping, Front Office, F&B, Engineering and other teams to execute flawless, Emotionally engaging hospitality across VIP stays and special celebrations at One&Only Palmilla.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Hospitality & Food Service
Seniority: Manager level

Key Responsibilities

  • •Lead and oversee the daily operation of the Host Department, ensuring exceptional guest experiences and flawless service execution.
  • •Ensure Hosts serve as the primary point of contact for guests throughout their stay, delivering seamless, personalized, and memorable experiences.
  • •Drive the successful implementation and continuous improvement of the Host Program and the “Art of Hosting” philosophy.
  • •Ensure all guest requests, preferences, and special arrangements are handled promptly, professionally, and proactively.
  • •Coordinate personalized arrival, in-house, and departure experiences for all guests, including VIPs and special celebrations.

Key Requirements

  • •Proven leadership experience in luxury hospitality guest experience, Rooms Division, Butler, or Host operations.
  • •Bilingual English and Spanish required.
  • •Strong collaboration skills with Housekeeping, Front Office, Food & Beverage, Engineering, and other operational departments.
  • •Excellent organizational and multitasking abilities in fast-paced environments.
  • •Experience managing guest satisfaction platforms and service performance metrics.
Experience:Luxury hospitalityHospitality
Skills:LeadershipCommunicationInterpersonal skillsEmotional intelligenceGuest service
Languages:EnglishSpanish
Tech Stack:ALICEReviewProForbes standards

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn