Kerzer International

3 weeks ago

Host (Butler) Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Lead the Host Department at a luxury resort to deliver highly personalized guest experiences from arrival through departure. Oversee Hosts, ensure Forbes standards and exceptional guest satisfaction, and coordinate with Housekeeping, Front Office, F&B, Engineering and other teams to execute flawless, Emotionally engaging hospitality across VIP stays and special celebrations at One&Only Palmilla.

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Hospitality & Food Service

Seniority: Manager level

Key Responsibilities

•Lead and oversee the daily operation of the Host Department, ensuring exceptional guest experiences and flawless service execution.
•Ensure Hosts serve as the primary point of contact for guests throughout their stay, delivering seamless, personalized, and memorable experiences.
•Drive the successful implementation and continuous improvement of the Host Program and the “Art of Hosting” philosophy.
•Ensure all guest requests, preferences, and special arrangements are handled promptly, professionally, and proactively.
•Coordinate personalized arrival, in-house, and departure experiences for all guests, including VIPs and special celebrations.

Key Requirements

•Proven leadership experience in luxury hospitality guest experience, Rooms Division, Butler, or Host operations.
•Bilingual English and Spanish required.
•Strong collaboration skills with Housekeeping, Front Office, Food & Beverage, Engineering, and other operational departments.
•Excellent organizational and multitasking abilities in fast-paced environments.
•Experience managing guest satisfaction platforms and service performance metrics.

Experience:Luxury hospitalityHospitality

Skills:LeadershipCommunicationInterpersonal skillsEmotional intelligenceGuest service

Languages:EnglishSpanish

Tech Stack:ALICEReviewProForbes standards

Company Brief

Kerzer International

Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1972

Website LinkedIn

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Kerzer International

3 weeks ago

Host (Butler) Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Mexico

Workplace: Onsite

Employment Type: Full time

Job Function: Hospitality & Food Service

Seniority: Manager level

Key Responsibilities

•Lead and oversee the daily operation of the Host Department, ensuring exceptional guest experiences and flawless service execution.
•Ensure Hosts serve as the primary point of contact for guests throughout their stay, delivering seamless, personalized, and memorable experiences.
•Drive the successful implementation and continuous improvement of the Host Program and the “Art of Hosting” philosophy.
•Ensure all guest requests, preferences, and special arrangements are handled promptly, professionally, and proactively.
•Coordinate personalized arrival, in-house, and departure experiences for all guests, including VIPs and special celebrations.

Key Requirements

•Proven leadership experience in luxury hospitality guest experience, Rooms Division, Butler, or Host operations.
•Bilingual English and Spanish required.
•Strong collaboration skills with Housekeeping, Front Office, Food & Beverage, Engineering, and other operational departments.
•Excellent organizational and multitasking abilities in fast-paced environments.
•Experience managing guest satisfaction platforms and service performance metrics.

Experience:Luxury hospitalityHospitality

Skills:LeadershipCommunicationInterpersonal skillsEmotional intelligenceGuest service

Languages:EnglishSpanish

Tech Stack:ALICEReviewProForbes standards

Company Brief

Kerzer International

Industry: Hotels & Resorts

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Dubai, United Arab Emirates

Founded: 1972

Website LinkedIn