Teller Supervisor (Full Time) - SB Orange

Prosperity Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsEducation: high_schoolSkills: ["Communication","Leadership","Problem-solving","Judgement","Customer service"]

Supervise Teller operations and customer service at the Orange branch, ensuring efficient, accurate, and secure teller line performance. Coordinate and distribute Teller workflow, answer complex customer questions, investigate cash balancing issues, and maintain supplies for negotiable items. Lead, train, and support Teller team members, including sales and retention expectations, while keeping branch leadership informed through timely reports.

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Prosperity Bancshares
Prosperity Bancshares
4 days ago

Teller Supervisor (Full Time) - SB Orange

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Last checked: 8 hours agoStatus: Live

Job Summary

Supervise Teller operations and customer service at the Orange branch, ensuring efficient, accurate, and secure teller line performance. Coordinate and distribute Teller workflow, answer complex customer questions, investigate cash balancing issues, and maintain supplies for negotiable items. Lead, train, and support Teller team members, including sales and retention expectations, while keeping branch leadership informed through timely reports.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Manager level

Key Responsibilities

  • •Ensure efficient, accurate, professional Teller operations in accordance with policies and standards, including security procedures.
  • •Coordinate Teller workflow and cover window needs; answer Teller questions and assist with complex transactions and sensitive customer situations.
  • •Investigate teller out-of-balance conditions, ensure end-of-day balancing, and institute corrective procedures for discrepancies.
  • •Oversee customer service functions, including resolving requests and questions, recording/relaying messages, and performing account/file maintenance.
  • •Supervise and train Teller team members, monitor compliance and sales culture, assist with coaching/performance processes, and complete required reports.

Key Requirements

  • •High school graduate or equivalent.
  • •Minimum of 2.5 years successful Teller experience (same requirements as a Teller III).
  • •Thorough knowledge of Teller operations and procedures, including bank operations and philosophy.
  • •Excellent communication and leadership skills, with supervisory and training ability for Teller team members.
  • •Solid math skills and ability to operate teller-related equipment and computer software.
Experience:2+ yearsBanking
Education:High School
Skills:CommunicationLeadershipProblem-solvingJudgementCustomer service
Tech Stack:WindowsExcelOnline Banking10-keyMoney counters

Company Brief

Prosperity Bancshares
Operates Prosperity Bank, a Texas-based regional banking franchise offering commercial and consumer banking services, lending, treasury management, and wealth-related solutions through a network of branches across Texas and Oklahoma.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1983
WebsiteLinkedIn