Customer Experience Advocate (Remote, Insurance Tech Startup)

Jerry
Orlando, Nashville, Dallas, Houston, Phoenix, Atlanta, Miami
Workplace: RemoteFull timeUSD 19 - 21 hourlyFunction: Customer Success & Account ManagementSkills: ["Communication","Problem-solving","Teamwork","Positive attitude","Work ethic"]

Deliver a modern insurance customer experience by taking great care of customers across auto and home (and other) policies. Handle inbound calls and policy changes, process service requests, and use product knowledge to identify coverage gaps and discounts. Solve problems that remove barriers to the right coverage, while feeding customer feedback into continuous product improvements. Join the Customer Operations team in a fast-paced, fully remote environment.

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Jerry
Jerry
5 days ago

Customer Experience Advocate (Remote, Insurance Tech Startup)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Deliver a modern insurance customer experience by taking great care of customers across auto and home (and other) policies. Handle inbound calls and policy changes, process service requests, and use product knowledge to identify coverage gaps and discounts. Solve problems that remove barriers to the right coverage, while feeding customer feedback into continuous product improvements. Join the Customer Operations team in a fast-paced, fully remote environment.
Location: Orlando, Nashville, Dallas, Houston, Phoenix, Atlanta, Miami
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Take great care of customers by catching what they didn’t know to ask for, such as coverage gaps or discounts.
  • •Answer inbound calls from customers shopping policies and policyholders needing changes.
  • •Get deep on the product to match customers with the right insurance company and guide them confidently through the app.
  • •Problem-solve to remove barriers between a customer and the right coverage.
  • •Process service requests including vehicles, drivers, lienholders, and policy documents while sharing feedback to improve the product.

Pay and Benefits

Salary: USD 19 - 21 hourly
Equity and Bonus:Equity
Perks:MedicalDentalVision401kPaid LeavePaid ParentalWellness Stipend

Key Requirements

  • •Prior experience in customer service, sales, or hospitality is a plus.
  • •Genuinely friendly and positive attitude with willingness to work in a team.
  • •Strong work ethic.
  • •Strong problem-solving skills.
  • •Strong communication skills.
Skills:CommunicationProblem-solvingTeamworkPositive attitudeWork ethic

Company Brief

Jerry
Provides an AI-powered AllCar™ app that helps U.S. drivers compare and buy car insurance, manage maintenance and repairs, refinance loans, and access other car-ownership services through automated, data-driven workflows.
Industry: InsurTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: USD 250M to 500M
Funding: Series C
Headquarters: Palo Alto, United States
Founded: 2017
Glassdoor
Glassdoor: 4.0
WebsiteLinkedInGlassdoor