Adyen

1 month ago

Team Lead, IT support APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Lead a distributed IT support team across APAC from Singapore, guiding 5 engineers in SG and BLR. Define short-, mid-, and long-term strategies, drive automation to reduce toil, manage projects and budgets, and partner with regional leadership to deliver best-in-class IT support, while ensuring strong people development and an inclusive, growth-focused culture.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Manager level

Key Responsibilities

•Define and execute the short-, medium-, and long-term vision for the APAC IT support function, aligning with global business goals
•Lead and mentor a distributed team (5 engineers across SG and BLR), setting expectations and developing talent
•Drive performance by setting clear goals, delegating effectively, and using Adyen’s leadership framework to empower the team
•Improve IT operating excellence by delivering a best-in-class APAC support experience and reducing toil through automation and improved processes
•Collaborate with regional leadership and cross-functional partners (HR, Compliance, Workplace, Procurement) to ensure a flawless employee experience and effective vendor management

Key Requirements

•2-5+ years of people management experience in IT Support, technical support, engineering or similar technical environment
•Experience managing a distributed team across multiple locations (e.g., Singapore and Bengaluru)
•Deep experience with core systems such as Google Workspace, Okta, Jamf and Slack
•Hands-on knowledge of Jira Service Management (JSM)
•Proven ability to use scripting/automation to reduce manual workloads and improve IT workflows

Experience:2-5 yearsIT SupportEngineeringLeadership

Skills:LeadershipTeam managementCommunicationProblem-solving

Languages:English

Tech Stack:Google WorkspaceOktaJamfSlackJira Service ManagementScriptingAutomationGrafanaLogitechZoom Rooms

Company Brief

Adyen

Global payments company providing a unified platform for accepting payments, risk management, and financial services to merchants and enterprises across online, mobile, and in-store channels.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 2006

Website LinkedIn

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Adyen

1 month ago

Team Lead, IT support APAC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 day agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Manager level

Key Responsibilities

•Define and execute the short-, medium-, and long-term vision for the APAC IT support function, aligning with global business goals
•Lead and mentor a distributed team (5 engineers across SG and BLR), setting expectations and developing talent
•Drive performance by setting clear goals, delegating effectively, and using Adyen’s leadership framework to empower the team
•Improve IT operating excellence by delivering a best-in-class APAC support experience and reducing toil through automation and improved processes
•Collaborate with regional leadership and cross-functional partners (HR, Compliance, Workplace, Procurement) to ensure a flawless employee experience and effective vendor management

Key Requirements

•2-5+ years of people management experience in IT Support, technical support, engineering or similar technical environment
•Experience managing a distributed team across multiple locations (e.g., Singapore and Bengaluru)
•Deep experience with core systems such as Google Workspace, Okta, Jamf and Slack
•Hands-on knowledge of Jira Service Management (JSM)
•Proven ability to use scripting/automation to reduce manual workloads and improve IT workflows

Experience:2-5 yearsIT SupportEngineeringLeadership

Skills:LeadershipTeam managementCommunicationProblem-solving

Languages:English

Tech Stack:Google WorkspaceOktaJamfSlackJira Service ManagementScriptingAutomationGrafanaLogitechZoom Rooms

Company Brief

Adyen

Global payments company providing a unified platform for accepting payments, risk management, and financial services to merchants and enterprises across online, mobile, and in-store channels.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 2006

Website LinkedIn