Client IT Support Technician

Avi-spl
Boston
Workplace: OnsiteFull timeUSD 29.72 - 35.1 hourlyFunction: IT Support & HelpdeskExperience: 1+ yearsEducation: bachelorsSkills: ["Customer-first mindset","Problem-solving","Analytical skills","Communication","Adaptability"]

Provide on-campus, face-to-face IT support for faculty, staff, and students, troubleshooting hardware, software, connectivity, and account access issues. Diagnose and repair university-owned equipment, help configure devices and applications, and document incidents in tracking systems while escalating complex problems. Maintain knowledge base articles, identify recurring issues for process improvements, and deliver one-on-one and small group training. Maintain readiness for urgent after-hours needs as part of business continuity.

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Avi-spl
Avi-spl
1 day ago

Client IT Support Technician

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Last checked: 6 hours agoStatus: Live

Job Summary

Provide on-campus, face-to-face IT support for faculty, staff, and students, troubleshooting hardware, software, connectivity, and account access issues. Diagnose and repair university-owned equipment, help configure devices and applications, and document incidents in tracking systems while escalating complex problems. Maintain knowledge base articles, identify recurring issues for process improvements, and deliver one-on-one and small group training. Maintain readiness for urgent after-hours needs as part of business continuity.
Location: Boston
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Mid level

Key Responsibilities

  • •Provide face-to-face technical support on campus for faculty, staff, and students.
  • •Troubleshoot hardware, software, connectivity, and account access issues; perform diagnostics, maintenance, and repairs for university-owned equipment.
  • •Assist with setup and configuration of devices, applications, and university systems; guide clients to technology resources and services.
  • •Document support interactions in tracking and incident management systems; escalate complex issues and coordinate with other ITS departments.
  • •Update knowledge base articles, develop self-help resources, and conduct one-on-one/small group technology training.
Travel: Low travel

Pay and Benefits

Salary: USD 29.72 - 35.1 hourly
Perks:Medical BenefitsPaid HolidaysSick DaysPersonal Days

Key Requirements

  • •Bachelor’s degree in Information Technology, Computer Science, or related field, or equivalent education/experience.
  • •1+ years of experience in technical support or customer service roles.
  • •Experience supporting multiple operating systems (Windows, macOS, mobile OS).
  • •Strong understanding of modern technology platforms and applications with a customer-first mindset.
  • •Ability to work on campus 5 days/week and perform physical tasks such as lifting up to 20 lbs and moving under desks in tight spaces.
Experience:1+ years
Education:Bachelor's
Skills:Customer-first mindsetProblem-solvingAnalytical skillsCommunicationAdaptability
Certifications:ITIL foundationHardware certifications (Apple, Dell, HP)
Tech Stack:WindowsMacOSMobile OSM365TeamsSharePointOneDriveServiceNowITIL

Company Brief

Avi-spl
Provides audio-visual integration, unified collaboration solutions, managed services, and AV support for enterprises and institutions worldwide, delivering design, deployment, and ongoing managed services for communication and collaboration technologies.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Tampa, United States
Founded: 2008
WebsiteLinkedIn