Lumafield

1 month ago

Customer Success Manager - Aerospace & Defense

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Customer Success Manager with aerospace/defense experience to drive outcomes and strategic growth for customers, owning the full lifecycle from onboarding to renewals, leading cross-functional collaboration, and translating technical value into measurable business impact for executive stakeholders.

Location: Boston

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Serve as the primary point of contact and trusted advisor for customer accounts, coordinating cross-functional collaboration across Lumafield teams including Application Engineering, Sales, Marketing, Product Management, and Finance.
•Partner with customers to ensure Lumafield’s technology is integrated into defense program lifecycles, tracking milestones from initial deployment to long-term adoption.
•Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services.
•Proactively manage renewals and expansion potential within your portfolio.
•Build strong customer relationships through business reviews, success/goal planning, product roadmap reviews, and adoption check-ins.

Pay and Benefits

Salary: USD 140,000 - 160,000 annually

Perks:Health Insurance401kParental LeavePaid LeaveCommuter BenefitsWellness Stipend

Key Requirements

•Engineering B.S. degree or similar.
•10+ years of experience in engineering/manufacturing with client-facing roles (account management, consulting, or program management).
•Proven experience managing accounts, contracts, or technical programs within the defense ecosystem, with DoD/military or Tier 1 defense primes.
•Familiarity with aerospace and defense manufacturing processes and standards (AS9100).
•Excellent verbal and written communication skills, capable of executive-level presentations and cross-functional collaboration.

Experience:10+ yearsAerospaceDefenseManufacturingDoDDefense primes

Education:Bachelor's

Skills:CommunicationPresentationCross-functional collaborationCustomer relationshipNegotiation

Tech Stack:Industrial CT scanningData analysis

Company Brief

Lumafield

Provides industrial 3D X-ray (CT) scanning hardware and software with AI-powered analytics for nondestructive inspection, quality assurance, and reverse engineering across manufacturing and electronics industries.

Industry: Industrial Machinery

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Cambridge, United States

Website LinkedIn

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Lumafield

1 month ago

Customer Success Manager - Aerospace & Defense

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Boston

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Serve as the primary point of contact and trusted advisor for customer accounts, coordinating cross-functional collaboration across Lumafield teams including Application Engineering, Sales, Marketing, Product Management, and Finance.
•Partner with customers to ensure Lumafield’s technology is integrated into defense program lifecycles, tracking milestones from initial deployment to long-term adoption.
•Identify, track, and quantify business impact, demonstrating ROI of Lumafield’s products and services.
•Proactively manage renewals and expansion potential within your portfolio.
•Build strong customer relationships through business reviews, success/goal planning, product roadmap reviews, and adoption check-ins.

Pay and Benefits

Salary: USD 140,000 - 160,000 annually

Perks:Health Insurance401kParental LeavePaid LeaveCommuter BenefitsWellness Stipend

Key Requirements

•Engineering B.S. degree or similar.
•10+ years of experience in engineering/manufacturing with client-facing roles (account management, consulting, or program management).
•Proven experience managing accounts, contracts, or technical programs within the defense ecosystem, with DoD/military or Tier 1 defense primes.
•Familiarity with aerospace and defense manufacturing processes and standards (AS9100).
•Excellent verbal and written communication skills, capable of executive-level presentations and cross-functional collaboration.

Experience:10+ yearsAerospaceDefenseManufacturingDoDDefense primes

Education:Bachelor's

Skills:CommunicationPresentationCross-functional collaborationCustomer relationshipNegotiation

Tech Stack:Industrial CT scanningData analysis

Company Brief

Lumafield

Industry: Industrial Machinery

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Cambridge, United States

Website LinkedIn