Dialpad

4 weeks ago

Sr. Product Manager, Platform & Agentic Integrations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 41 minutes agoStatus: Live

Job Summary

Lead the Platform & Agentic Integrations product, owning APIs, webhooks, connectors, and platform capabilities that let Dialpad AI Agents connect to external systems. Define the integration primitives for developers and admins, drive MCP ecosystem evolution, and partner across engineering, design, QA, support, and GTM to scale a developer-friendly, AI-ready platform. Collaborate with internal and external partners to ship reliable, secure integrations that accelerate AI-driven workflows.

Location: Vancouver

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Sr. Manager level

Key Responsibilities

•Own product strategy and roadmap for Platform & Agentic Integrations, including public APIs, webhooks/events, MCP capabilities, custom connectors/actions, and connector management experiences.
•Define the platform primitives that let third-party developers and customers hook into Dialpad events, observe agent outcomes, and create or manage AI Agents programmatically.
•Drive the evolution of Dialpad MCP and related ecosystem capabilities, including support for public APIs in the public MCP server, internal MCP use cases, and bring your own MCP workflows.
•Lead product development for custom connectors and actions, enabling admins and conversation designers to configure their own APIs directly in Dialpad for use by AI Agents.
•Build the platform and management experiences needed to scale agentic integrations, including connector discovery, connection management, testing/observability, and self-service tooling.

Pay and Benefits

Salary: CAD 140,500 - 177,250 annually

Key Requirements

•5+ years of product management experience, ideally in platform, developer products, APIs, integrations, or enterprise SaaS.
•Strong understanding of developer-facing concepts such as APIs, webhooks, authentication, and integration architecture.
•Experience building or scaling platform products that enable internal teams, partners, or customers to extend core product capabilities.
•Ability to operate across both strategic and deeply technical problem spaces.
•Strong product judgment around platform usability, scalability, and tradeoffs.

Experience:5+ yearsEnterprise SaaSPlatformAPIs

Skills:CommunicationCross-functional collaborationProblem-solvingLeadershipStrategic thinking

Languages:English

Tech Stack:APIsWebhooksMicrosoft TeamsMCPConnectorsIntegration architecture

Company Brief

Dialpad

Provides cloud-based business communications platform offering voice, video, messaging, contact center, and AI-driven call intelligence to help teams communicate and collaborate across devices and locations.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn

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Dialpad

4 weeks ago

Sr. Product Manager, Platform & Agentic Integrations

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 41 minutes agoStatus: Live

Job Summary

Location: Vancouver

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Sr. Manager level

Key Responsibilities

•Own product strategy and roadmap for Platform & Agentic Integrations, including public APIs, webhooks/events, MCP capabilities, custom connectors/actions, and connector management experiences.
•Define the platform primitives that let third-party developers and customers hook into Dialpad events, observe agent outcomes, and create or manage AI Agents programmatically.
•Drive the evolution of Dialpad MCP and related ecosystem capabilities, including support for public APIs in the public MCP server, internal MCP use cases, and bring your own MCP workflows.
•Lead product development for custom connectors and actions, enabling admins and conversation designers to configure their own APIs directly in Dialpad for use by AI Agents.
•Build the platform and management experiences needed to scale agentic integrations, including connector discovery, connection management, testing/observability, and self-service tooling.

Pay and Benefits

Salary: CAD 140,500 - 177,250 annually

Key Requirements

•5+ years of product management experience, ideally in platform, developer products, APIs, integrations, or enterprise SaaS.
•Strong understanding of developer-facing concepts such as APIs, webhooks, authentication, and integration architecture.
•Experience building or scaling platform products that enable internal teams, partners, or customers to extend core product capabilities.
•Ability to operate across both strategic and deeply technical problem spaces.
•Strong product judgment around platform usability, scalability, and tradeoffs.

Experience:5+ yearsEnterprise SaaSPlatformAPIs

Skills:CommunicationCross-functional collaborationProblem-solvingLeadershipStrategic thinking

Languages:English

Tech Stack:APIsWebhooksMicrosoft TeamsMCPConnectorsIntegration architecture

Company Brief

Dialpad

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2011

Website LinkedIn