Sr Associate, Client Tech Support Engineering

Fiserv
Bengaluru
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Client service","Documentation","Troubleshooting","Collaboration"]

Provide timely technical support to clients, troubleshoot and resolve issues, and coordinate with internal teams to ensure fast resolution. Maintain accurate documentation and track client interactions in a support database, including updating IT support docs, FAQs, and training materials. Support secure file transfer workflows using FTP/SFTP and help improve support processes and tools. Work as part of a team focused on excellent client support experiences.

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FursaFursa
Fiserv
Fiserv
1 day ago

Sr Associate, Client Tech Support Engineering

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide timely technical support to clients, troubleshoot and resolve issues, and coordinate with internal teams to ensure fast resolution. Maintain accurate documentation and track client interactions in a support database, including updating IT support docs, FAQs, and training materials. Support secure file transfer workflows using FTP/SFTP and help improve support processes and tools. Work as part of a team focused on excellent client support experiences.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical support to clients and resolve issues in a timely manner.
  • •Collaborate with internal teams to ensure client issues are addressed efficiently.
  • •Document and track client interactions and solutions in the support database.
  • •Assist in development and improvement of support processes and tools.
  • •Manage secure file transfer processes for internal and external stakeholders.

Key Requirements

  • •2+ years of experience in technical support and client service.
  • •1+ year of experience troubleshooting hardware, software, and network connectivity issues.
  • •1+ year with Office 365, ticketing systems, and remote support tools.
  • •1+ year with FTP, SFTP, and other file transfer technologies.
  • •2+ years of equivalent combination of education and related experience (and/or military experience).
Experience:2+ yearsClient serviceTechnical support
Skills:Client serviceDocumentationTroubleshootingCollaboration
Tech Stack:Office 365Ticketing systemsRemote support toolsFTPSFTP

Company Brief

Fiserv
Provides payments, processing services, risk management, and core banking technology to financial institutions, merchants, and businesses worldwide, enabling digital payments, account processing, and financial services integration.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Brookfield, United States
Founded: 1984
WebsiteLinkedIn