Lead Consultant - Client Success (CPX)

G42 Group
Anywhere
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 8+ yearsEducation: bachelorsSkills: ["Stakeholder management","Executive communication","Relationship management","Negotiation","Problem solving"]

Serve as a trusted cybersecurity advisor and client success lead for a portfolio of managed security services customers. Own client relationships, drive service governance and performance reviews, and provide technical advisory across SOC, SIEM, MDR, EDR/XDR, and incident response. Lead complex escalations and incident communications, translate technical outcomes into business insights, and coordinate continuous service improvement with MSSP delivery teams.

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G42 Group
G42 Group
2 months ago

Lead Consultant - Client Success (CPX)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Closed

Job Summary

Serve as a trusted cybersecurity advisor and client success lead for a portfolio of managed security services customers. Own client relationships, drive service governance and performance reviews, and provide technical advisory across SOC, SIEM, MDR, EDR/XDR, and incident response. Lead complex escalations and incident communications, translate technical outcomes into business insights, and coordinate continuous service improvement with MSSP delivery teams.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage a portfolio of clients as the primary Client Success point of contact, building trusted relationships with security and executive stakeholders.
  • •Lead operational service reviews, governance meetings, and executive steering committees; present KPIs, trends, risks, and improvement initiatives.
  • •Provide advisory guidance across SOC, SIEM, MDR, EDR/XDR, Threat Intelligence, Threat Hunting, Exposure Management, and Incident Response.
  • •Act as an escalation point for complex client service issues and support major incident communications and executive stakeholder updates.
  • •Coordinate with SOC, Threat Intelligence, Incident Response, Engineering, and Service Delivery teams to ensure alignment and execute client requirements.

Key Requirements

  • •Manage a portfolio of clients as the primary Client Success point of contact and build trusted relationships with security and executive stakeholders.
  • •Lead service governance and performance management, including operational service reviews and executive steering committees.
  • •Provide technical advisory across SOC, SIEM, MDR, EDR/XDR, Threat Intelligence, Threat Hunting, Exposure Management, and Incident Response.
  • •Act as an escalation point for complex client service issues, coordinating resolution activities across multiple teams.
  • •Hold CISSP certification and have strong knowledge of MSSP operations, including service governance, incident management, and stakeholder communication.
Experience:8+ yearsCybersecurityManaged security servicesSOC leadershipTechnical account managementService deliveryCustomer success
Education:Bachelor's
Skills:Stakeholder managementExecutive communicationRelationship managementNegotiationProblem solving
Certifications:CISSP
Tech Stack:CISSPSOCSIEMMDREDRXDRThreat IntelligenceThreat HuntingExposure ManagementIncident ResponseMITRE ATT&CK

Company Brief

G42 Group
G42 is an Abu Dhabi–based holding company building large-scale AI, cloud and data infrastructure and industry AI applications across healthcare, energy, governance, space and more, partnering with governments and global tech firms.
Industry: Conglomerates & Holding Companies
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Funding: Private Equity Backed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2018
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