Al Futtaim Group

1 day ago

Technical Support Engineer - EV / PHEV | Al-Futtaim Automotive | BYD (AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Provide diagnostic and technical support for an Electric Vehicle brand, serving as the focal point of contact for electrical and technical issues. Ensure service tools, technical literature, and service bulletins are available, raise and validate technical reports, and submit quality case reports with required data to the Technical Support Manager and the OEM. Conduct remote and field visits, perform failed part analysis and support OEM shipping, and coach on the job.

Location: United Arab Emirates

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide diagnostic support for EV technical and electrical issues as the focal point of contact.
•Ensure availability of special tools, technical literature, and service bulletins at locations.
•Conduct technical support visits and prepare validation and technical reports.
•Provide remote assistance and perform field visits to resolve technical issues.
•Handle escalations to the Technical Support Manager and support failed part analysis/OEM shipping, including on-the-job coaching and software update equipment use.

Key Requirements

•In-depth understanding of electric vehicle components and their powertrain system.
•Familiarity with modern diagnostic and repair methods for EV brands.
•Experience raising technical reports and working with EV and PHEV brands.
•Minimum 5 years in the automotive service field, with 3 years as a Master Technician in dealer service operations or equivalent.
•Automobile/Mechanical or Electrical engineering, or extensive specialized training in Electrical Vehicles.

Experience:5+ yearsAutomotive repairElectric vehiclesPHEV

Education:

Skills:Diagnostic supportTechnical troubleshootingReportingEscalationOn-the-job coaching

Tech Stack:Onboard diagnosticsEV diagnosticsSoftware update equipmentSpecial tools

Company Brief

Al Futtaim Group

Al-Futtaim Group is a diversified UAE conglomerate operating across automotive, retail, real estate, finance and services, representing 200+ global brands and serving customers across 20+ countries with over 40,000 employees.

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor

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Al Futtaim Group

1 day ago

Technical Support Engineer - EV / PHEV | Al-Futtaim Automotive | BYD (AE)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: United Arab Emirates

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Provide diagnostic support for EV technical and electrical issues as the focal point of contact.
•Ensure availability of special tools, technical literature, and service bulletins at locations.
•Conduct technical support visits and prepare validation and technical reports.
•Provide remote assistance and perform field visits to resolve technical issues.
•Handle escalations to the Technical Support Manager and support failed part analysis/OEM shipping, including on-the-job coaching and software update equipment use.

Key Requirements

•In-depth understanding of electric vehicle components and their powertrain system.
•Familiarity with modern diagnostic and repair methods for EV brands.
•Experience raising technical reports and working with EV and PHEV brands.
•Minimum 5 years in the automotive service field, with 3 years as a Master Technician in dealer service operations or equivalent.
•Automobile/Mechanical or Electrical engineering, or extensive specialized training in Electrical Vehicles.

Experience:5+ yearsAutomotive repairElectric vehiclesPHEV

Education:

Skills:Diagnostic supportTechnical troubleshootingReportingEscalationOn-the-job coaching

Tech Stack:Onboard diagnosticsEV diagnosticsSoftware update equipmentSpecial tools

Company Brief

Al Futtaim Group

Industry: Conglomerates & Holding Companies

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Funding: Bootstrapped

Headquarters: Dubai, United Arab Emirates

Glassdoor: 3.6

Website LinkedIn Glassdoor