Customer Service Representative

Serve as the primary point of contact for walk-in, phone, and will-call customers at the sales center. Greet customers, listen to their needs, recommend product solutions, upsell complementary items, and collaborate with the team using company resources. Prepare sales orders, assist with selecting/loading merchandise, make follow-up calls, resolve complaints professionally, and help maintain a clean, well-stocked sales center including receiving/shipping and basic warehouse duties.