Retention & Sales Team Lead

Dubizzle
Dubai
Workplace: OnsiteFull timeFunction: SalesExperience: 2-3 yearsEducation: bachelorsSkills: ["Leadership","Coaching","Communication","Conflict resolution","Customer service"]

Lead the retention team to achieve seller retention and auction revenue targets. Create operational and people plans to reduce churn, monitor churn and retention performance, and recommend corrective actions. Coach and train the team on retention techniques, objection handling, and the value proposition, including regular 1:1s. Manage workflow, complaints, KPIs, and team evaluation while translating retention/performance dashboard data into actionable plans.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Dubizzle
Dubizzle
1 month ago

Retention & Sales Team Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 21 minutes agoStatus: Live

Job Summary

Lead the retention team to achieve seller retention and auction revenue targets. Create operational and people plans to reduce churn, monitor churn and retention performance, and recommend corrective actions. Coach and train the team on retention techniques, objection handling, and the value proposition, including regular 1:1s. Manage workflow, complaints, KPIs, and team evaluation while translating retention/performance dashboard data into actionable plans.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Develop operational plans to achieve monthly retention targets.
  • •Monitor seller churn and retention performance, identify root causes, and recommend corrective actions.
  • •Coach and train team members on retention techniques, objection handling, value proposition, and run regular 1:1s.
  • •Organize workflow, call allocation, and schedules; handle complaints and inquiries.
  • •Apply KPI policies and help evaluate team members.

Pay and Benefits

Perks:Health InsuranceAnnual AirEmployee DiscountsLearning Budget

Key Requirements

  • •Bachelor’s degree.
  • •2–3 years of experience in a call centre or sales environment, ideally including retention, collections, or sales.
  • •1–2 years of team management experience leading a retention, collections, or sales team.
  • •Familiarity with CRM and reporting tools to track retention performance and auction revenue.
  • •Excellent written and verbal communication skills in Arabic and English, with coaching and conflict-resolution skills.
Experience:2-3 yearsCall centerSalesRetention
Education:Bachelor's
Skills:LeadershipCoachingCommunicationConflict resolutionCustomer service
Languages:ArabicEnglish
Tech Stack:CRMReporting toolsRetention/performance dashboards

Company Brief

Dubizzle
Dubizzle operates the leading classifieds marketplace in the UAE and MENA, connecting buyers and sellers for cars, property, jobs and general goods through web and mobile platforms. It is part of a larger group that includes property and automotive portals.
Industry: Online Marketplaces
Company Size: Medium (51 to 250 employees)
Revenue: USD 100M to 250M
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2005
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor