Retention Team Lead

Dubizzle
Dubai
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: bachelorsSkills: ["Leadership","Coaching","Communication","Conflict resolution","Customer service"]

Lead the retention team to achieve seller retention and auction revenue targets by creating operational business and people plans. Monitor churn and retention performance, diagnose root causes, and recommend corrective actions. Coach and train team members on retention techniques, objection handling, and the value proposition through regular 1:1s. Manage workflow, call allocation, schedules, complaints, and KPI policy application while translating retention dashboards into action plans.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Dubizzle
Dubizzle
2 days ago

Retention Team Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Lead the retention team to achieve seller retention and auction revenue targets by creating operational business and people plans. Monitor churn and retention performance, diagnose root causes, and recommend corrective actions. Coach and train team members on retention techniques, objection handling, and the value proposition through regular 1:1s. Manage workflow, call allocation, schedules, complaints, and KPI policy application while translating retention dashboards into action plans.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Develop operational plans to lead the retention team and achieve monthly retention targets.
  • •Monitor seller churn trends and retention performance, identify root causes, and recommend corrective actions.
  • •Coach and train team members on retention techniques, objection handling, and the value proposition through regular 1:1s.
  • •Organise workflow, lead/call allocation, and work schedules across the retention team; manage KPI policy application.
  • •Handle employee complaints and inquiries and help evaluate team members.
  • •Handle employees' complaints and inquiries.

Pay and Benefits

Perks:Health InsuranceTravel Allowance

Key Requirements

  • •Bachelor’s degree (university graduate).
  • •2-3 years’ experience in a call centre or sales environment, ideally including retention, collections, or sales.
  • •1-2 years’ experience managing a team, ideally leading a retention, collections, or sales team.
  • •Understanding of call centre operations, workflows, and performance metrics.
  • •Strong communication in Arabic and English, including customer complaint handling and coaching/development skills.
Experience:Call centreSalesRetentionCollectionsTeam management
Education:Bachelor's
Skills:LeadershipCoachingCommunicationConflict resolutionCustomer service
Languages:ArabicEnglish
Tech Stack:CRMReporting toolsDashboards

Company Brief

Dubizzle
Dubizzle operates the leading classifieds marketplace in the UAE and MENA, connecting buyers and sellers for cars, property, jobs and general goods through web and mobile platforms. It is part of a larger group that includes property and automotive portals.
Industry: Online Marketplaces
Company Size: Medium (51 to 250 employees)
Revenue: USD 100M to 250M
Growth: Established Company
Headquarters: Dubai, United Arab Emirates
Founded: 2005
Glassdoor
Glassdoor: 3.5
WebsiteLinkedInGlassdoor