Adyen

8 hours ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Serve as a primary technical point of contact for merchants in Japan and globally, helping them integrate with and operate on the Adyen platform. Troubleshoot complex API, integration, and payment processing issues with Engineering and Product teams, advise on implementation best practices, and optimize payment setup. Build trusted relationships, gather feedback to influence product improvements, and continuously enhance global support processes to improve merchant outcomes.

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Act as a primary technical point of contact for merchants across Japan and globally via email, phone, and other channels.
•Troubleshoot complex API, integration, and payment processing issues in partnership with Engineering and Product.
•Advise merchants on implementation best practices and help optimize payment setup on the Adyen platform.
•Build trusted relationships by delivering technical expertise and a best-in-class support experience.
•Contribute to continuous improvement of global support processes, documentation, and best practices, including gathering feedback for product enhancements.

Key Requirements

•Experience in Technical Support, Technical Solutions, Solutions Engineering, or a similar customer-facing technical role.
•Support APIs, web technologies, and software integrations.
•Comfort analyzing logs, debugging issues, and identifying root causes.
•Scripting or programming experience such as SQL, JavaScript, Python, or Java.
•Fluency in Japanese and English, with the ability to support local merchants and collaborate globally.

Experience:PaymentsFintechE-commerceSaaS

Skills:Customer-centricityProblem-solvingDebuggingCommunicationOwnership

Languages:JapaneseEnglish

Tech Stack:APIsPayment processingSQLJavaScriptPythonJavaLogsWeb technologies

Company Brief

Adyen

Global payments company providing a unified platform for accepting payments, risk management, and financial services to merchants and enterprises across online, mobile, and in-store channels.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 2006

Website LinkedIn

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Adyen

8 hours ago

Technical Support Engineer

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Act as a primary technical point of contact for merchants across Japan and globally via email, phone, and other channels.
•Troubleshoot complex API, integration, and payment processing issues in partnership with Engineering and Product.
•Advise merchants on implementation best practices and help optimize payment setup on the Adyen platform.
•Build trusted relationships by delivering technical expertise and a best-in-class support experience.
•Contribute to continuous improvement of global support processes, documentation, and best practices, including gathering feedback for product enhancements.

Key Requirements

•Experience in Technical Support, Technical Solutions, Solutions Engineering, or a similar customer-facing technical role.
•Support APIs, web technologies, and software integrations.
•Comfort analyzing logs, debugging issues, and identifying root causes.
•Scripting or programming experience such as SQL, JavaScript, Python, or Java.
•Fluency in Japanese and English, with the ability to support local merchants and collaborate globally.

Experience:PaymentsFintechE-commerceSaaS

Skills:Customer-centricityProblem-solvingDebuggingCommunicationOwnership

Languages:JapaneseEnglish

Tech Stack:APIsPayment processingSQLJavaScriptPythonJavaLogsWeb technologies

Company Brief

Adyen

Global payments company providing a unified platform for accepting payments, risk management, and financial services to merchants and enterprises across online, mobile, and in-store channels.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Amsterdam, Netherlands

Founded: 2006

Website LinkedIn