Assistant General Manager, Ossiano

Kerzer International
Dubai
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 3-5 yearsSkills: ["Interpersonal skills","Leadership","Conflict management","Decision making","Relationship management"]

Lead daily restaurant operations to deliver excellent guest service and outstanding hospitality at Ossiano. Manage full-service areas including training and retention, shift operations, safety and cleanliness, and shared P&L responsibilities covering food and labor costs. Drive service excellence, upselling, and guest satisfaction through feedback loops, guest database development, and KPI-focused coaching. Recruit and partner with HR to build a strong team while representing the Atlantis brand standards.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Kerzer International
Kerzer International
1 month ago

Assistant General Manager, Ossiano

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead daily restaurant operations to deliver excellent guest service and outstanding hospitality at Ossiano. Manage full-service areas including training and retention, shift operations, safety and cleanliness, and shared P&L responsibilities covering food and labor costs. Drive service excellence, upselling, and guest satisfaction through feedback loops, guest database development, and KPI-focused coaching. Recruit and partner with HR to build a strong team while representing the Atlantis brand standards.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Manager level

Key Responsibilities

  • •Establish and maintain excellent guest service and drive daily service excellence and guest satisfaction.
  • •Manage full-service restaurant operations including running shifts, safety, cleanliness, and adherence to company policies and procedures.
  • •Develop and maintain a guest database to increase returning guests and compile guest feedback with action plans for continuous improvement.
  • •Lead and coach the management team, including delegating responsibilities, upselling guidance, and regular performance feedback against targets and KPIs.
  • •Recruit the team in coordination with HR and take ownership of short-, mid-, and long-term business development, team development, and marketing.

Pay and Benefits

Perks:Health InsuranceDentalLife InsuranceAnnual FlightsIncentive Program

Key Requirements

  • •Minimum 3–5 years’ experience in a similar role in a fine dining restaurant with direct P&L responsibilities, or an equivalent education/experience combination.
  • •Exceptional interpersonal skills and the ability to interface effectively with all levels of management.
  • •Ability to influence through knowledge, relationship management, and trust.
  • •Proven ability to manage conflict and deliver successful outcomes under pressure.
  • •Ability to support service standards and ensure guest needs are understood and fulfilled.
Experience:3-5 yearsFine diningLuxury hospitality
Skills:Interpersonal skillsLeadershipConflict managementDecision makingRelationship management

Company Brief

Kerzer International
Kerzner International develops and manages luxury resorts, hotels and branded leisure destinations worldwide, including Atlantis and One&Only properties, delivering integrated hospitality, entertainment and residential experiences at premier beachfront and destination locations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Dubai, United Arab Emirates
Founded: 1972
WebsiteLinkedIn