Allianz

14 hours ago

Quality Team Leader, North America (Richmond, VA, US, 23233)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Lead and coach a team of Quality Specialists within Transversal Claims Operations, driving quality standards, service levels, and fair resolution of customer escalations and complaints. Analyze quality and performance data to identify improvement opportunities, oversee quality checks and regulatory adherence, and support audit processes. Partner cross-functionally with Claims, Quality, Compliance, Legal, and Customer Experience teams to resolve issues, strengthen outcomes, and drive continuous improvement.

Location: Richmond, Virginia, Florida, Georgia, Maryland, North Carolina, Texas

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Quality & Regulatory (Non-Software)

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a team of Quality Specialists to meet quality, productivity, and service-level goals.
•Analyze quality, complaint, and performance data to identify improvement opportunities and support process changes and change management.
•Conduct performance reviews, one-on-one meetings, and coaching sessions; manage workload distribution and operational efficiency.
•Serve as the escalation point for complex or high-risk customer escalations, concerns, and complaints, engaging directly with customers and partners.
•Oversee quality checks and assurance to ensure accuracy, consistency, and compliance with regulatory requirements, including audit support and closing findings.

Travel: Low travel

Pay and Benefits

Salary: USD 51,930 - 76,131 annually

Perks:Health InsuranceDentalVisionRetirement SavingsPaid Leave

Key Requirements

•Associate's degree or an equivalent combination of education and experience.
•3+ years of experience in quality assurance, complaints handling, claims, insurance operations, or a related field.
•Strong understanding of quality assurance, complaint resolution, and regulatory requirements.
•Proven coaching and employee development skills; previous leadership or supervisory/team lead experience preferred.
•Proficiency with Microsoft Office and operational reporting tools.

Experience:3+ yearsInsuranceClaimsQuality assuranceComplaints handling

Education:Associate's

Skills:CoachingEmployee developmentProblem-solvingDecision-makingConflict-resolutionCommunicationAnalytical thinkingPrioritization

Tech Stack:Microsoft OfficeAI-assisted technologyArtificial intelligenceMachine learningData analyticsCloud-based tools

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

14 hours ago

Quality Team Leader, North America (Richmond, VA, US, 23233)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 14 hours agoStatus: Live

Job Summary

Location: Richmond, Virginia, Florida, Georgia, Maryland, North Carolina, Texas

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Quality & Regulatory (Non-Software)

Seniority: Manager level

Key Responsibilities

•Lead, coach, and develop a team of Quality Specialists to meet quality, productivity, and service-level goals.
•Analyze quality, complaint, and performance data to identify improvement opportunities and support process changes and change management.
•Conduct performance reviews, one-on-one meetings, and coaching sessions; manage workload distribution and operational efficiency.
•Serve as the escalation point for complex or high-risk customer escalations, concerns, and complaints, engaging directly with customers and partners.
•Oversee quality checks and assurance to ensure accuracy, consistency, and compliance with regulatory requirements, including audit support and closing findings.

Travel: Low travel

Pay and Benefits

Salary: USD 51,930 - 76,131 annually

Perks:Health InsuranceDentalVisionRetirement SavingsPaid Leave

Key Requirements

•Associate's degree or an equivalent combination of education and experience.
•3+ years of experience in quality assurance, complaints handling, claims, insurance operations, or a related field.
•Strong understanding of quality assurance, complaint resolution, and regulatory requirements.
•Proven coaching and employee development skills; previous leadership or supervisory/team lead experience preferred.
•Proficiency with Microsoft Office and operational reporting tools.

Experience:3+ yearsInsuranceClaimsQuality assuranceComplaints handling

Education:Associate's

Skills:CoachingEmployee developmentProblem-solvingDecision-makingConflict-resolutionCommunicationAnalytical thinkingPrioritization

Tech Stack:Microsoft OfficeAI-assisted technologyArtificial intelligenceMachine learningData analyticsCloud-based tools

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn