Aspora

2 weeks ago

Customer Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 56 minutes agoStatus: Live

Job Summary

Provide customer support to Aspora users in Bangalore across chat, email, and calls. Own issue resolution with clear, warm communication, and collaborate with internal teams to streamline processes and address user concerns. Help identify common problems and contribute to preemptive solutions to improve the overall user experience. Work rotational shifts (including nights) in a 6-day, in-person setup, supporting Aspora’s fintech mission.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Serve as a primary contact for users across chat, email, and calls, managing queries and resolving issues.
•Collaborate with internal teams to address user concerns and gather feedback for timely resolutions.
•Identify common user issues and contribute to preemptive solutions to improve product experience.
•Ensure each interaction is clear, warm, and builds trust with Aspora’s user base.

Pay and Benefits

Perks:Equity

Key Requirements

•3 to 5 years of experience in a customer-centric role, preferably in fintech or payments.
•Exceptional written and verbal communication skills with a warm, clear user-facing approach.
•A proactive mindset focused on improving user experience and preemptively solving issues.
•Ability to work collaboratively with internal teams and external partners.

Experience:3-5 yearsFintechPayments

Skills:CommunicationProblem-solvingProactive mindsetTeamworkAdaptability

Company Brief

Aspora

Aspora is a cross-border fintech building banking and payments products for the global Indian diaspora, offering remittances, multi-country banking, investments, credit and insurance services.

Industry: Neobanking

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2022

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Aspora

2 weeks ago

Customer Support Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 56 minutes agoStatus: Live

Job Summary

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Serve as a primary contact for users across chat, email, and calls, managing queries and resolving issues.
•Collaborate with internal teams to address user concerns and gather feedback for timely resolutions.
•Identify common user issues and contribute to preemptive solutions to improve product experience.
•Ensure each interaction is clear, warm, and builds trust with Aspora’s user base.

Pay and Benefits

Perks:Equity

Key Requirements

•3 to 5 years of experience in a customer-centric role, preferably in fintech or payments.
•Exceptional written and verbal communication skills with a warm, clear user-facing approach.
•A proactive mindset focused on improving user experience and preemptively solving issues.
•Ability to work collaboratively with internal teams and external partners.

Experience:3-5 yearsFintechPayments

Skills:CommunicationProblem-solvingProactive mindsetTeamworkAdaptability

Company Brief

Aspora

Aspora is a cross-border fintech building banking and payments products for the global Indian diaspora, offering remittances, multi-country banking, investments, credit and insurance services.

Industry: Neobanking

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Valuation: USD 250M to 500M

Funding: Series B

Headquarters: London, United Kingdom

Founded: 2022

Website LinkedIn