IT TECHNOLOGIST, MSC

Micron Technology
Malaysia
Workplace: OnsiteFull timeFunction: IT Support & HelpdeskEducation: certificationSkills: ["Communication","Customer orientation","Troubleshooting"]

Provide global Level 1 IT support for incidents and service requests to minimize disruption to factories and maintain customer satisfaction. Monitor key factory metrics and respond to critical deviations, while building and improving a knowledge base for faster issue resolution. Track incident/service request metrics to improve first level resolution, and support continuous improvement projects by developing tools, software, or metrics. Work shifts, including nights.

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Micron Technology
Micron Technology
1 month ago

IT TECHNOLOGIST, MSC

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Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Provide global Level 1 IT support for incidents and service requests to minimize disruption to factories and maintain customer satisfaction. Monitor key factory metrics and respond to critical deviations, while building and improving a knowledge base for faster issue resolution. Track incident/service request metrics to improve first level resolution, and support continuous improvement projects by developing tools, software, or metrics. Work shifts, including nights.
Location: Malaysia
Workplace: Onsite
Employment Type: Full time
Job Function: IT Support & Helpdesk
Seniority: Entry level

Key Responsibilities

  • •Provide global Level 1 support for IT incidents and service requests to minimize factory interruptions.
  • •Monitor key factory metrics and respond to critical deviations to reduce factory impact.
  • •Build and improve the knowledge base to enable timely resolution of reported issues.
  • •Compile and analyze incident/service request metrics to reduce incidents and increase first level resolution rate (FLRR).
  • •Participate in continuous improvement projects, including improving processes or developing tools, software, or metrics for efficiency.

Key Requirements

  • •Diploma in Information Technology or Computer Science or Engineering (Electronics), or equivalent experience for MSC Specialist.
  • •Good communication skills in verbal and written English.
  • •Customer oriented with a strong focus on positive customer experience.
  • •Strong troubleshooting skills to understand reported issues and find accurate resolutions from the knowledge base.
  • •Willing to work 12-hour shifts including night shift (fresh graduates are encouraged).
Education:Certification / Diploma in Information Technology or Computer Science or Engineering (Electronics)
Skills:CommunicationCustomer orientationTroubleshooting
Languages:English
Tech Stack:Active Directory

Company Brief

Micron Technology
Designs and manufactures semiconductor memory and storage solutions, including DRAM, NAND, and NOR flash, for computing, networking, mobile, and automotive markets worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Boise, United States
Founded: 1978
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Glassdoor: 3.7
WebsiteLinkedIn