TikTok Shop - Site Operations Manager

TikTok
Anywhere
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 3+ yearsEducation: bachelorsSkills: ["Project management","Continuous improvement","Problem solving","Capacity planning","Performance management"]

Lead end-to-end TikTok Shop e-commerce fulfillment node operations, overseeing inbounding, pick/pack, and outbound activities. Own operational KPIs and cost targets across safety, productivity, quality, and customer experience, while planning for peak seasons and driving continuous improvement. Partner with cross-functional teams and third-party providers, set team goals and performance feedback, and deliver network-impacting strategic projects.

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FursaFursa
TikTok
TikTok
1 month ago

TikTok Shop - Site Operations Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Lead end-to-end TikTok Shop e-commerce fulfillment node operations, overseeing inbounding, pick/pack, and outbound activities. Own operational KPIs and cost targets across safety, productivity, quality, and customer experience, while planning for peak seasons and driving continuous improvement. Partner with cross-functional teams and third-party providers, set team goals and performance feedback, and deliver network-impacting strategic projects.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Manage end-to-end e-commerce fulfillment operations, including inbounding goods, pick, pack, and outbound operations.
  • •Deliver operational KPIs and cost targets across safety, productivity, quality, and financial goals.
  • •Provide strategic and long-term planning inputs, including peak season planning.
  • •Drive continuous improvement to optimize operations and improve productivity.
  • •Set objectives and metrics for node operations, establish team goals/expectations, and measure performance with feedback.

Key Requirements

  • •Bachelor’s degree in Business, Logistics, Operations, Engineering, or a related field (or equivalent practical experience).
  • •3+ years managing third-party logistics providers/vendors.
  • •Experience managing inbound, outbound, or quality operations with strong understanding of key metrics, inputs, and outputs.
  • •Track record of success in operations management, including problem solving, capacity planning, and cost management.
  • •Strong project management and continuous improvement skills.
Experience:3+ yearsE-commerce fulfillmentThird-party logisticsOperations management
Education:Bachelor's in Business, Logistics, Operations, Engineering
Skills:Project managementContinuous improvementProblem solvingCapacity planningPerformance management

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn