Resource Management Senior Analyst

Salesforce
Tokyo
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 3-5 yearsSkills: ["Negotiation","Stakeholder management","Problem-solving","Communication","Data analysis"]

Senior analyst providing strategic resource management and operational insights for Salesforce’s Professional Services within the Customer Success Group, guiding global and domestic consultants and partners. You’ll define staffing strategy, measure performance with dashboards, and collaborate across finance, HR, and delivery teams to optimize bookings, revenue, and customer outcomes.

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FursaFursa
Salesforce
Salesforce
3 months ago

Resource Management Senior Analyst

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Senior analyst providing strategic resource management and operational insights for Salesforce’s Professional Services within the Customer Success Group, guiding global and domestic consultants and partners. You’ll define staffing strategy, measure performance with dashboards, and collaborate across finance, HR, and delivery teams to optimize bookings, revenue, and customer outcomes.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Define and drive mid-to-long term strategy for CSG services by analyzing the division and growth opportunities from staffing and skills perspectives
  • •Maximize service delivery capacity by managing utilization of internal consultants, pursuing offshore collaboration and expanding partnerships
  • •Lead staffing optimizations by coordinating resource allocation discussions with consultants andSalesforce teams and driving partner selection and offshore resource procurement
  • •Collaborate with global teams and other departments (finance, HR, IT) to align the Japan CSG direction with broader organizational strategies and continuously improve operations
  • •Define metrics and create dashboards to visualize progress against high-level business goals (KPI) using Salesforce and other tools

Key Requirements

  • •3-5 years of business operations, resource management, or equivalent operations experience
Experience:3-5 yearsProfessional servicesConsultingIT services
Skills:NegotiationStakeholder managementProblem-solvingCommunicationData analysis
Languages:EnglishJapanese
Tech Stack:SalesforceTableauSalesforce ReportsData visualizationDashboards

Company Brief

Salesforce
Provides a leading cloud-based customer relationship management (CRM) platform with sales, service, marketing, analytics, and integration tools that empower businesses to manage customer relationships and digital transformation at scale.
Industry: SaaS
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 1999
Glassdoor
Glassdoor: 4.1
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