Client Experience Coordinator

Audemars Piguet
Dubai
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Initiative","Interpersonal skills","Organizational skills","Customer management","Communication"]

Deliver a seamless, highly personalized client journey aligned with Audemars Piguet hospitality standards. Coordinate client visits and anticipate needs with bespoke, discreet service that strengthens brand perception and loyalty. Manage client feedback to improve experience quality, support boutique and AP House team alignment, and contribute to client activations and events with logistics and on-site execution. Ensure operational readiness, cleanliness, and compliance with company policies and dress/grooming guidelines.

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Audemars Piguet
Audemars Piguet
1 day ago

Client Experience Coordinator

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Last checked: 4 hours agoStatus: Live

Job Summary

Deliver a seamless, highly personalized client journey aligned with Audemars Piguet hospitality standards. Coordinate client visits and anticipate needs with bespoke, discreet service that strengthens brand perception and loyalty. Manage client feedback to improve experience quality, support boutique and AP House team alignment, and contribute to client activations and events with logistics and on-site execution. Ensure operational readiness, cleanliness, and compliance with company policies and dress/grooming guidelines.
Location: Dubai
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Executive & General Management
Seniority: Mid level

Key Responsibilities

  • •Deliver a personalized, seamless client journey reflecting AP hospitality standards and attention to detail.
  • •Coordinate client visits, manage appointments, and provide bespoke hospitality services that ensure comfort, discretion, and emotional engagement.
  • •Manage client feedback and identify opportunities to continuously improve experience quality and client loyalty.
  • •Collaborate with boutique and AP House teams to maintain consistent client experience; communicate clearly with stakeholders (CRM, Retail, Marketing).
  • •Support deputy house director hospitality coordination and help execute events and weekly client activations, including on-site experience and readiness.

Key Requirements

  • •Bachelor’s degree in Hospitality, Business, or related field.
  • •Minimum 2 years of experience in luxury retail or hospitality.
  • •Fluent English; Arabic is a plus.
  • •Excellent interpersonal, organizational, and customer management skills.
  • •Proven ability to deliver personalized client experiences and communicate with high-end clientele.
Experience:2+ yearsLuxury retailHospitality
Education:Bachelor's in Hospitality, Business, or related field
Skills:InitiativeInterpersonal skillsOrganizational skillsCustomer managementCommunication
Languages:EnglishArabic

Company Brief

Audemars Piguet
Swiss manufacturer of high-end mechanical watches and luxury timepieces, known for iconic designs like the Royal Oak and for traditional craftsmanship blended with contemporary innovation.
Industry: Luxury Goods
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Le Brassus, Switzerland
Founded: 1875
WebsiteLinkedIn