Retail - Lead Store Advisor(Century Link SHA)

On Holding
Shanghai, China
Workplace: OnsiteFull timeFunction: Consulting & AdvisoryExperience: 3+ yearsSkills: ["Communication","Leadership","Customer service","Training","Teamwork"]

Lead and coach the Shanghai Century Link store team to deliver On's brand story and customer experience. Own product knowledge, merchandising, and store operations; train colleagues, plan displays, manage cash with accuracy, and collaborate with store leadership and global retail teams to drive a premium, inclusive shopping experience. Requires 3+ years retail, 1+ year supervising/training, weekend availability, and bilingual communication where possible.

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On Holding
On Holding
1 year ago

Retail - Lead Store Advisor(Century Link SHA)

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Last checked: 17 hours agoStatus: Live

Job Summary

Lead and coach the Shanghai Century Link store team to deliver On's brand story and customer experience. Own product knowledge, merchandising, and store operations; train colleagues, plan displays, manage cash with accuracy, and collaborate with store leadership and global retail teams to drive a premium, inclusive shopping experience. Requires 3+ years retail, 1+ year supervising/training, weekend availability, and bilingual communication where possible.
Location: Shanghai, China
Workplace: Onsite
Employment Type: Full time
Job Function: Consulting & Advisory
Seniority: Entry level

Key Responsibilities

  • •Lead and coach the store team to deliver brand story, customer service excellence, and in-store experiences.
  • •Own product knowledge, application contexts, and merchandising standards; train and upskill team through hands-on guidance.
  • •Plan and execute displays and product training for new releases and seasonal changes.
  • •Manage store operations including goods receipt, returns, stock checks, loss prevention, cashiering, and daily close/review.
  • •Collaborate with the store manager and global retail teams to ensure smooth handoffs, share feedback, and drive continuous improvement of the customer journey.

Key Requirements

  • •Minimum 3 years of retail experience with at least 1 year in supervision/training; proven people leadership and coaching abilities.
  • •Strong product knowledge, ability to train others, and actively develop team skills to improve customer experience.
  • •Ability to plan and execute visual merchandising and product training for new releases and campaigns.
  • •Comfort with cash handling, POS operations, inventory, shipments, returns, and basic Store OM duties (opening/closing, daily reconciliation).
  • •Excellent communication skills in Chinese; basic English reception/guest interaction preferred; flexibility to work weekends/holidays and adapt to a fast-paced environment.
Experience:3+ yearsRetail
Skills:CommunicationLeadershipCustomer serviceTrainingTeamwork
Languages:EnglishChinese

Company Brief

On Holding
Designs, manufactures, and sells performance running shoes, apparel, and accessories under the On brand. Combines Swiss engineering and innovation with lifestyle design to serve runners and athletes globally through retail and direct-to-consumer channels.
Industry: Fashion & Apparel
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 2010
Glassdoor
Glassdoor: 4.0
WebsiteLinkedIn