Senior Support Engineer, EU

Sanity
Oslo, London
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 4+ yearsSkills: ["Clear communication","Calm under pressure","Technical judgment","Mentorship","Collaboration"]

Own and resolve complex technical issues for enterprise customers as a senior support engineer. Lead investigations for ambiguous or high-severity incidents with clear stakeholder communication, producing minimal reproductions and structured reports. Improve support systems, workflows, and documentation while collaborating with Product and Engineering to drive lasting product improvements. Provide informal mentorship and rotate in community support to model clarity and empathy.

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Sanity
Sanity
1 day ago

Senior Support Engineer, EU

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own and resolve complex technical issues for enterprise customers as a senior support engineer. Lead investigations for ambiguous or high-severity incidents with clear stakeholder communication, producing minimal reproductions and structured reports. Improve support systems, workflows, and documentation while collaborating with Product and Engineering to drive lasting product improvements. Provide informal mentorship and rotate in community support to model clarity and empathy.
Location: Oslo, London
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Independently own and resolve complex technical issues for enterprise customers.
  • •Lead investigations into ambiguous or high-severity issues and liaise during incidents with clear communication.
  • •Produce minimal reproductions, reusable code snippets, and structured issue reports.
  • •Provide informal mentorship and technical guidance to other Support Engineers.
  • •Collaborate with Product and Engineering to surface patterns and influence product improvements, and author/maintain documentation and self-serve resources.

Pay and Benefits

Perks:Health InsuranceEquity

Key Requirements

  • •4+ years of hands-on experience in developer support or engineering roles.
  • •Strong experience debugging complex JavaScript/TypeScript and modern web applications (e.g., Next.js).
  • •Demonstrated ability to independently own complex issues from diagnosis to resolution.
  • •Ability to elevate others through thoughtful collaboration, clear communication, and informal mentorship.
  • •Comfort operating under pressure while maintaining clarity and empathy.
Experience:4+ years
Skills:Clear communicationCalm under pressureTechnical judgmentMentorshipCollaboration
Tech Stack:JavaScriptTypeScriptNext.jsAPIsFrontend

Company Brief

Sanity
Provides a headless CMS and structured content platform that enables developers and teams to build, manage, and deliver content via real-time APIs, customizable studio, and rich tooling for digital experiences across web and mobile.
Industry: Developer Tools
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Oslo, Norway
Founded: 2015
WebsiteLinkedIn