Especialista em Relacionamento com o Consumidor – Fluente em Português e Inglês

Procter & Gamble
San Jose
Workplace: OnsiteFull timeFunction: Product ManagementEducation: high_schoolSkills: ["Attention to details","Organization","Problem-solving"]

Serve como a voz da marca, atendendo consumidores por telefone, e-mail e chat com comunicação clara e empática. Resolve dúvidas e problemas de forma ágil seguindo protocolos, orienta sobre produtos e garantias, e oferece recomendações personalizadas com base nas necessidades do consumidor. Mantém registros, propõe melhorias de processos e colabora com equipes internas em casos escalados. Também contribui com iniciativas de fidelização e captura insights para melhorias de produtos.

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FursaFursa
Procter & Gamble
Procter & Gamble
1 month ago

Especialista em Relacionamento com o Consumidor – Fluente em Português e Inglês

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Source: Company careers pageValidated by: Fursa AI
Last checked: 18 days agoStatus: Live

Job Summary

Serve como a voz da marca, atendendo consumidores por telefone, e-mail e chat com comunicação clara e empática. Resolve dúvidas e problemas de forma ágil seguindo protocolos, orienta sobre produtos e garantias, e oferece recomendações personalizadas com base nas necessidades do consumidor. Mantém registros, propõe melhorias de processos e colabora com equipes internas em casos escalados. Também contribui com iniciativas de fidelização e captura insights para melhorias de produtos.
Location: San Jose
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Entry level

Key Responsibilities

  • •Provide exceptional multi-channel support via phone, email, and chat with clear, empathetic communication.
  • •Proactively resolve questions and product-related issues quickly and effectively while following protocols.
  • •Act as a product specialist reference, guiding consumers through warranty processes and addressing complex challenges.
  • •Assess consumer needs to recommend products that add real value and enhance purchase and usage experience.
  • •Maintain accurate interaction records, propose continuous improvements, and collaborate on investigations for escalated cases, while supporting retention and loyalty initiatives.

Key Requirements

  • •Advanced English (spoken and written)
  • •Advanced Portuguese (spoken and written)
  • •Completed high school education
  • •Prior customer support experience
  • •Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)
Education:High School
Skills:Attention to detailsOrganizationProblem-solving
Languages:EnglishPortuguese
Tech Stack:Microsoft OfficeWordExcelPowerPointOutlook

Company Brief

Procter & Gamble
Procter & Gamble is a global consumer goods company that develops, manufactures, and markets branded household, personal care, and health products across categories like beauty, grooming, health care, fabric & home care, and baby & family care.
Industry: Consumer Goods
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1837
WebsiteLinkedIn