Procter & Gamble

2 days ago

Especialista em Relacionamento com o Consumidor – Fluente em Português e Inglês

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Serve como a voz da marca, atendendo consumidores por telefone, e-mail e chat com comunicação clara e empática. Resolve dúvidas e problemas de forma ágil seguindo protocolos, orienta sobre produtos e garantias, e oferece recomendações personalizadas com base nas necessidades do consumidor. Mantém registros, propõe melhorias de processos e colabora com equipes internas em casos escalados. Também contribui com iniciativas de fidelização e captura insights para melhorias de produtos.

Location: San Jose

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Provide exceptional multi-channel support via phone, email, and chat with clear, empathetic communication.
•Proactively resolve questions and product-related issues quickly and effectively while following protocols.
•Act as a product specialist reference, guiding consumers through warranty processes and addressing complex challenges.
•Assess consumer needs to recommend products that add real value and enhance purchase and usage experience.
•Maintain accurate interaction records, propose continuous improvements, and collaborate on investigations for escalated cases, while supporting retention and loyalty initiatives.

Key Requirements

•Advanced English (spoken and written)
•Advanced Portuguese (spoken and written)
•Completed high school education
•Prior customer support experience
•Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)

Education:High School

Skills:Attention to detailsOrganizationProblem-solving

Languages:EnglishPortuguese

Tech Stack:Microsoft OfficeWordExcelPowerPointOutlook

Company Brief

Procter & Gamble

Procter & Gamble is a global consumer goods company that develops, manufactures, and markets branded household, personal care, and health products across categories like beauty, grooming, health care, fabric & home care, and baby & family care.

Industry: Consumer Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1837

Website LinkedIn

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Procter & Gamble

2 days ago

Especialista em Relacionamento com o Consumidor – Fluente em Português e Inglês

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: San Jose

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Provide exceptional multi-channel support via phone, email, and chat with clear, empathetic communication.
•Proactively resolve questions and product-related issues quickly and effectively while following protocols.
•Act as a product specialist reference, guiding consumers through warranty processes and addressing complex challenges.
•Assess consumer needs to recommend products that add real value and enhance purchase and usage experience.
•Maintain accurate interaction records, propose continuous improvements, and collaborate on investigations for escalated cases, while supporting retention and loyalty initiatives.

Key Requirements

•Advanced English (spoken and written)
•Advanced Portuguese (spoken and written)
•Completed high school education
•Prior customer support experience
•Knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook)

Education:High School

Skills:Attention to detailsOrganizationProblem-solving

Languages:EnglishPortuguese

Tech Stack:Microsoft OfficeWordExcelPowerPointOutlook

Company Brief

Procter & Gamble

Industry: Consumer Goods

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Cincinnati, United States

Founded: 1837

Website LinkedIn