Associate TSE II

MongoDB
Mexico City
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Problem-solving","Troubleshooting","Teamwork","Rapid learning"]

Advise and support MongoDB’s largest customers by resolving complex issues across architecture, performance, recovery, and security. Serve as an expert on best practices for running MongoDB at scale, and advocate for customer needs with product management and development teams. Contribute to internal initiatives, including building support tools for performance, benchmarking, and diagnostics.

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FursaFursa
MongoDB
MongoDB
1 day ago

Associate TSE II

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Advise and support MongoDB’s largest customers by resolving complex issues across architecture, performance, recovery, and security. Serve as an expert on best practices for running MongoDB at scale, and advocate for customer needs with product management and development teams. Contribute to internal initiatives, including building support tools for performance, benchmarking, and diagnostics.
Location: Mexico City
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Entry level

Key Responsibilities

  • •Work alongside MongoDB’s largest customers to resolve complex challenges across architecture, performance, recovery, and security.
  • •Provide expertise in best practices for running MongoDB at scale.
  • •Interface with product management and development teams to advocate for customer needs.
  • •Develop and contribute to internal projects, including software development of support tools for performance, benchmarking, and diagnostics.
  • •Use strong diagnostic and troubleshooting skills to answer complex customer questions.

Pay and Benefits

Perks:Parental Leave

Key Requirements

  • •Strong technical experience in one or more areas such as systems administration, distributed systems, network administration, database/app/data architecture, and/or performance tuning and benchmarking.
  • •Operations background administering large-scale production environments including hardware, operating systems (Linux, Windows), networks (including firewalls and load balancers), and cloud resources (AWS, Azure, Google Cloud Platform).
  • •Experience in one or more programming languages such as Java, Python, Ruby, C/C++, C#, JavaScript (node.js), Go, PHP, or Perl.
  • •Excellent written and verbal communication skills.
  • •Advanced diagnostic and troubleshooting skills with the ability to think clearly and solve problems in real time under pressure.
Experience:Distributed systemsDatabase administrationCloud
Skills:CommunicationProblem-solvingTroubleshootingTeamworkRapid learning
Languages:English
Tech Stack:MongoDBAtlasCloud ManagerLinuxWindowsAWSAzureGoogle Cloud PlatformFirewallsLoad balancersDriversCloud and infrastructure

Company Brief

MongoDB
Develops MongoDB, a leading general-purpose, document-based database platform that enables developers and enterprises to build scalable, high-performance applications with flexible data models and cloud-native capabilities.
Industry: Data Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2007
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn