Braze

1 month ago

IT Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide IT technical support to Braze employees, handling service-desk requests, provisioning/de-provisioning, hardware and software troubleshooting, and in-office AV support across multiple offices. You’ll work with macOS/iOS devices, manage assets, and help keep our global offices connected and productive.

Location: Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide IT technical support to employees in-person and remotely
•Troubleshoot hardware and software issues, supporting our Mac endpoint deployment
•Provide In-office AV support managing conference room equipment and supporting live events
•Be in the office up to 5 days per week with occasional travel to other office locations
•Support other remote offices in different time zones during your shift

Pay and Benefits

Perks:Equity401kLearning Budget

Key Requirements

•3-5 years of providing technical support
•Ability to troubleshoot and administer Apple computers and mobile devices
•Experience with Google Meet and Zoom device configuration and troubleshooting
•Provide IT technical support to employees in-person and remotely
•Strong written communication and ability to write knowledge base articles

Experience:3-5 years

Skills:CommunicationEmpathyProblem-solvingWritingMultitasking

Languages:English

Tech Stack:MacOSIOSJAMFGoogle WorkspaceOktaGoogle MeetZoomMDMWiFiNetworking

Company Brief

Braze

Provides a customer engagement platform that helps brands create personalized messaging and lifecycle campaigns across mobile, web, email, and other channels to drive retention, engagement, and revenue.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn

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Braze

1 month ago

IT Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Provide IT technical support to employees in-person and remotely
•Troubleshoot hardware and software issues, supporting our Mac endpoint deployment
•Provide In-office AV support managing conference room equipment and supporting live events
•Be in the office up to 5 days per week with occasional travel to other office locations
•Support other remote offices in different time zones during your shift

Pay and Benefits

Perks:Equity401kLearning Budget

Key Requirements

•3-5 years of providing technical support
•Ability to troubleshoot and administer Apple computers and mobile devices
•Experience with Google Meet and Zoom device configuration and troubleshooting
•Provide IT technical support to employees in-person and remotely
•Strong written communication and ability to write knowledge base articles

Experience:3-5 years

Skills:CommunicationEmpathyProblem-solvingWritingMultitasking

Languages:English

Tech Stack:MacOSIOSJAMFGoogle WorkspaceOktaGoogle MeetZoomMDMWiFiNetworking

Company Brief

Braze

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: New York, United States

Founded: 2011

Website LinkedIn