Collections Officer.Cards-Collections

Mashreq
Bengaluru
Workplace: OnsiteFull timeFunction: Finance & AccountingEducation: bachelorsSkills: ["Communication","Assertiveness","Customer query resolution"]

Manage a queue of delinquent card accounts to collect overdue arrears and bring customers back to agreed borrowing terms. Contact customers primarily via phone (100–150 calls daily), using tools such as telephone, letters, email, fax, and legal processes. Negotiate repayment plans and settlement terms, track payment promises, escalate irregularities, and maintain accurate customer contact details in Finn1.

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FursaFursa
Mashreq
Mashreq
2 days ago

Collections Officer.Cards-Collections

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 5 months ago

Job Summary

Manage a queue of delinquent card accounts to collect overdue arrears and bring customers back to agreed borrowing terms. Contact customers primarily via phone (100–150 calls daily), using tools such as telephone, letters, email, fax, and legal processes. Negotiate repayment plans and settlement terms, track payment promises, escalate irregularities, and maintain accurate customer contact details in Finn1.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Finance & Accounting
Seniority: Entry level

Key Responsibilities

  • •Work a queue of delinquent accounts to collect arrears and bring accounts up to date within agreed terms.
  • •Make regular customer contact to collect overdue payments or negotiate repayment plans.
  • •Follow up promises to ensure payments are received and update customers’ latest contact details in Finn1.
  • •Identify potential skips and fraud cases and escalate irregularities to the team leader.
  • •Propose settlement negotiations, route difficult cases to the team leader, and achieve communicated performance targets.

Key Requirements

  • •Minimum graduate
  • •Product knowledge
  • •PC literate
  • •Excellent verbal and written communication skills
  • •Assertive approach to resolve customer queries
Experience:Banking
Education:Bachelor's
Skills:CommunicationAssertivenessCustomer query resolution
Tech Stack:Finn1BanksysOsoolsysSelectPC

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
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