Customer Support Specialist

Roadie
Atlanta
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 2+ yearsSkills: ["Communication","Problem-solving","Active listening","Customer focus","Collaboration"]

Provide phone, email, and text support to Roadie customers, partners, and community members, handling inquiries with active listening and high-quality resolution. Monitor in-progress deliveries and take corrective action for non-standard delivery situations. Use Salesforce and internal tools to log interactions, troubleshoot issues, and collaborate across Roadie departments to ensure a seamless delivery experience in a fast-paced, remote-first environment.

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FursaFursa
Roadie
Roadie
1 day ago

Customer Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 7 months ago

Job Summary

Provide phone, email, and text support to Roadie customers, partners, and community members, handling inquiries with active listening and high-quality resolution. Monitor in-progress deliveries and take corrective action for non-standard delivery situations. Use Salesforce and internal tools to log interactions, troubleshoot issues, and collaborate across Roadie departments to ensure a seamless delivery experience in a fast-paced, remote-first environment.
Location: Atlanta
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide phone, email, and text-based support to customers, partners, users, and community members.
  • •Address customer concerns with active listening, confirming details, and maintaining a high-quality experience.
  • •Proactively monitor in-progress deliveries and take corrective action when needed.
  • •Handle non-standard delivery situations with professionalism, empathy, and urgency.
  • •Use Salesforce and internal tools to accurately log interactions, solve issues, and collaborate with other departments.

Pay and Benefits

Perks:Health Insurance401kRemote WorkLearning Budget

Key Requirements

  • •2+ years of customer service experience, ideally in a technology or logistics company.
  • •Strong written and verbal communication skills to connect with diverse personalities.
  • •Ability to quickly troubleshoot, problem-solve, and handle changing requirements.
  • •Comfort working a schedule with non-standard hours, including evenings and weekends.
  • •Ability to receive and implement feedback to continuously improve support quality.
Experience:2+ yearsCustomer serviceLogistics
Skills:CommunicationProblem-solvingActive listeningCustomer focusCollaboration
Languages:English
Tech Stack:Salesforce

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Roadie
Operates a crowdsourced, same-day and last-mile delivery platform that connects businesses and individuals with drivers already heading the right way to deliver packages quickly and efficiently across the U.S.
Industry: Last Mile Delivery
Company Size: Large (251 to 1,000 employees)
Growth: Growth Stage Startup
Headquarters: Atlanta, United States
Founded: 2014
WebsiteLinkedIn