1 week ago

Field Technical Support Representative

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Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

Deliver onsite hardware support for HP Print and Personal Systems customers, primarily repairing printers/MFPs and other customer equipment with minimal supervision. Serve as the main point of contact for assigned service issues, performing installations, maintenance, reinstallations, and break-fix troubleshooting across hardware, operating systems, and networking components. Provide on-site and remote diagnostics in a 24/7 environment while supporting end users and HP Authorized Service Providers and maintaining high customer satisfaction.

Location: Victoria

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Mid level

Key Responsibilities

•Repair printers and MFPs on the road and as the main responsibility.
•Be the primary contact for assigned customer service issues and interact to ensure high customer satisfaction.
•Install, reinstall, maintain, and repair customer equipment at various customer locations.
•Configure hardware, software, and network components and solve technical problems across assigned hardware and software platforms.
•Run on-site and remote diagnostics, proactively monitor tools/procedures, and escalate issues according to established procedures.

Pay and Benefits

Salary: CAD 60,000 - 65,000 annually

Perks:Health InsuranceDentalLife InsuranceDisability InsurancePaid Leave

Key Requirements

•Minimum Vocational/Diploma/Associate Degree (technical field) equivalent with 2-4 years of related experience, or a degree holder with 1-2 years relevant experience.
•Valid Alberta driver’s license.
•Ability to lift 50 pounds regularly.
•Strong hardware troubleshooting skills and ability to run system diagnostics/tests to identify and resolve malfunctions.
•Strong communications skills (oral, written, and telephone) and ability to manage time while completing administrative/reporting tasks.

Experience:1-4 years

Education:Certification / Diploma

Skills:Customer satisfaction orientationAnalytical problem-solvingProfessional communicationTime managementTeamwork

Licenses:Alberta driver’s license

Tech Stack:Operating systemsNetworking productsPrintersMFPsLaptop computersDesktop computersWorkstationsGraphic print productsPeripherals

Company Brief

Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.

Industry: Hardware Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Palo Alto, United States

Founded: 1939

Glassdoor: 3.8

Website LinkedIn

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