Lead SRE Engineer (ON CONTRACT / CONTRACT TO HIRE)

Reltio
Bengaluru
Workplace: HybridContractFunction: DevOps, Cloud & InfrastructureExperience: 8+ yearsEducation: bachelorsSkills: ["Technical leadership","Ownership","Cross-functional influence","Communication","Mentorship"]

Lead a 24×7 follow-the-sun SRE team within the Cloud Platform organization to improve customer experience through KPI-driven operations. Own incident management and infrastructure alert response, triage and resolution execution, and internal RCA governance. Drive automation, AI-powered self-service, runbook maturity, and infrastructure readiness for customer go-lives. Partner across Engineering, Cloud Platform, Customer Enablement, Advanced Customer Engineering, and Support to reduce tickets and escalations.

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Reltio
Reltio
16 hours ago

Lead SRE Engineer (ON CONTRACT / CONTRACT TO HIRE)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live

Job Summary

Lead a 24×7 follow-the-sun SRE team within the Cloud Platform organization to improve customer experience through KPI-driven operations. Own incident management and infrastructure alert response, triage and resolution execution, and internal RCA governance. Drive automation, AI-powered self-service, runbook maturity, and infrastructure readiness for customer go-lives. Partner across Engineering, Cloud Platform, Customer Enablement, Advanced Customer Engineering, and Support to reduce tickets and escalations.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Contract · 12 months
Job Function: DevOps, Cloud & Infrastructure

Key Responsibilities

  • •Lead 24×7 follow-the-sun operations for infrastructure alerts and Incident Management, including on-call coverage, rapid response, escalation, and cross-region handoffs.
  • •Own Customer Experience and operational KPIs such as ticket aging, response time, backlog burn-down, escalation handling, go-live incidents, and RCA SLA compliance.
  • •Lead daily operational triage of new/aging/blocked/escalated work to ensure priorities, ownership, accountability, and timely closure.
  • •Lead major and customer-critical incidents by coordinating across Engineering, Cloud Platform, Customer Enablement, and Support and driving effective stakeholder communication.
  • •Drive automation, runbook maturity, AI-powered self-service, and technical mentorship to improve operational efficiency and engineering excellence.

Key Requirements

  • •Engineering degree in Computer Science or a related technical field.
  • •8+ years of experience in SRE, Cloud Operations, Platform Engineering, or Production Engineering with demonstrated technical leadership responsibilities.
  • •Strong experience supporting highly available SaaS or cloud platforms in a 24×7 production environment.
  • •Hands-on experience with one or more major cloud providers (AWS, Google Cloud Platform, or Microsoft Azure) and Kubernetes/containerized environments.
  • •Experience with Infrastructure as Code (preferably Terraform) and automation practices, including Jenkins and GitOps.
Experience:8+ yearsSaaSCloudPlatform engineeringProduction engineering24×7 operationsIncident management
Education:Bachelor's in Computer Science or related technical field
Skills:Technical leadershipOwnershipCross-functional influenceCommunicationMentorship
Languages:English
Tech Stack:AWSGoogle Cloud PlatformMicrosoft AzureKubernetesTerraformJekinsGitOpsLinuxPythonAPIs

Company Brief

Reltio
Provides cloud-based master data management and data unification software that helps enterprises create trusted, real-time views of customers, products, and other core business entities across systems.
Industry: Data Infrastructure
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Redwood City, United States
Founded: 2011
WebsiteLinkedIn