Customer Specialist

CarMax
Florida
Workplace: OnsiteFull timeUSD 17.2 - 25.8 hourlyFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Relationship building","Integrity","Teamwork","Attention to detail"]

Deliver an iconic, customer-first experience across the car-buying and selling journey. Guide customers through sales, appraisals, test drives, and financing applications while assessing vehicle condition, documenting details, and completing inventory processes like check-in, scanning, and reconciliation. Handle administrative paperwork and payments, coordinate service appointments, review repair order invoices, and follow CarMax EH&S requirements in a clean, organized work area.

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FursaFursa
CarMax
CarMax
3 days ago

Customer Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 37 minutes agoStatus: Live

Job Summary

Deliver an iconic, customer-first experience across the car-buying and selling journey. Guide customers through sales, appraisals, test drives, and financing applications while assessing vehicle condition, documenting details, and completing inventory processes like check-in, scanning, and reconciliation. Handle administrative paperwork and payments, coordinate service appointments, review repair order invoices, and follow CarMax EH&S requirements in a clean, organized work area.
Location: Florida
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Deliver exceptional customer service by guiding customers through sales, appraisals, test drives, and financing applications.
  • •Conduct accurate vehicle condition assessments and communicate findings for appraisals.
  • •Manage inventory processes including vehicle check-in, daily scanning, and reconciliation.
  • •Perform cosmetic inspections to meet CarMax Quality Standards.
  • •Coordinate service appointments and handle administrative tasks like paperwork, auditing documents, and managing payments.

Pay and Benefits

Salary: USD 17.2 - 25.8 hourly
Perks:Paid SickPaid LeavePaid Holidays

Key Requirements

  • •Strong communication skills with confidence representing CarMax and its products.
  • •Ability to build lasting relationships and create win-win solutions for customers.
  • •Demonstrated integrity, respect, and teamwork in a fast-paced environment.
  • •Ability to manage multiple tasks, maintain attention to detail, and meet deadlines.
  • •High School Diploma (or equivalent) and a valid driver’s license.
Education:High School
Skills:CommunicationRelationship buildingIntegrityTeamworkAttention to detail
Licenses:Driver's license
Tech Stack:Microsoft OfficeMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn