Customer Operations Manager Silvus

Motorola Solutions
Germany
Workplace: RemoteFull timeFunction: Business OperationsExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Multitasking","Ownership","Analytical thinking","Issue resolution"]

Own the post-sales operational relationship between key customers and Silvus manufacturing teams, ensuring purchase orders, production schedules, and delivery coordination meet commitments. Lead Quarterly Business Reviews covering delivery, quality, and roadmap alignment; integrate customer forecasts into manufacturing and supply chain planning. Resolve technical and integration issues with Engineering, manage RMA and lifecycle/EOL transitions, and act as the internal “Voice of the Customer” to influence product development.

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Motorola Solutions
Motorola Solutions
2 months ago

Customer Operations Manager Silvus

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Source: Company careers pageValidated by: Fursa AI
Last checked: 38 days agoStatus: Live

Job Summary

Own the post-sales operational relationship between key customers and Silvus manufacturing teams, ensuring purchase orders, production schedules, and delivery coordination meet commitments. Lead Quarterly Business Reviews covering delivery, quality, and roadmap alignment; integrate customer forecasts into manufacturing and supply chain planning. Resolve technical and integration issues with Engineering, manage RMA and lifecycle/EOL transitions, and act as the internal “Voice of the Customer” to influence product development.
Location: Germany
Workplace: Remote
Employment Type: Full time
Job Function: Business Operations
Seniority: Mid level

Key Responsibilities

  • •Serve as the primary post-sales operational liaison for customer needs, escalations, and Quarterly Business Reviews (QBRs) on delivery, quality, and roadmap alignment.
  • •Integrate customer demand forecasts into actionable inputs for internal manufacturing and supply chain teams to prevent stockouts or overages.
  • •Manage delivery by tracking open purchase orders and coordinating with manufacturing and logistics to resolve delays.
  • •Partner with Engineering to address technical hurdles, manage escalations for hardware defects/shipping delays, and support end-to-end issue resolution.
  • •Handle lifecycle activities (field performance monitoring, End-of-Life notices and transitions) and manage the Return Merchandise Authorization (RMA) process.
Travel: Medium travel

Key Requirements

  • •5+ years in a post-sales, account management, or technical project management role, preferably in Defense, Aerospace, Robotics, or Semiconductor.
  • •Excellent verbal, written, and presentation skills in English and German.
  • •Bachelor’s degree in Engineering, Supply Chain Management, or a related technical field.
  • •Strong analytical ability to interpret spreadsheets and production schedules to align demand and supply.
  • •Ability to translate customer business needs into manufacturing production constraints, with familiarity with drone/UAV concepts considered a plus.
Experience:5+ yearsDefenseAerospaceRoboticsSemiconductor
Education:Bachelor's in Engineering, Supply Chain Management, or a related technical field
Skills:CommunicationMultitaskingOwnershipAnalytical thinkingIssue resolution
Languages:EnglishGerman
Tech Stack:Mobile Ad-hoc Network (MANET)Mobile-Networked MIMOQBRRMAEnd-of-Life (EOL)UAV regulationsFlight controllersPropulsion systems

Company Brief

Motorola Solutions
Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.
Industry: Surveillance & Security Hardware
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Chicago, United States
Founded: 1928
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn