Motorola Solutions

2 weeks ago

Customer Operations Manager Silvus

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Own the post-sales operational relationship between key customers and Silvus manufacturing teams, ensuring purchase orders, production schedules, and delivery coordination meet commitments. Lead Quarterly Business Reviews covering delivery, quality, and roadmap alignment; integrate customer forecasts into manufacturing and supply chain planning. Resolve technical and integration issues with Engineering, manage RMA and lifecycle/EOL transitions, and act as the internal “Voice of the Customer” to influence product development.

Location: Germany

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Serve as the primary post-sales operational liaison for customer needs, escalations, and Quarterly Business Reviews (QBRs) on delivery, quality, and roadmap alignment.
•Integrate customer demand forecasts into actionable inputs for internal manufacturing and supply chain teams to prevent stockouts or overages.
•Manage delivery by tracking open purchase orders and coordinating with manufacturing and logistics to resolve delays.
•Partner with Engineering to address technical hurdles, manage escalations for hardware defects/shipping delays, and support end-to-end issue resolution.
•Handle lifecycle activities (field performance monitoring, End-of-Life notices and transitions) and manage the Return Merchandise Authorization (RMA) process.

Travel: Medium travel

Key Requirements

•5+ years in a post-sales, account management, or technical project management role, preferably in Defense, Aerospace, Robotics, or Semiconductor.
•Excellent verbal, written, and presentation skills in English and German.
•Bachelor’s degree in Engineering, Supply Chain Management, or a related technical field.
•Strong analytical ability to interpret spreadsheets and production schedules to align demand and supply.
•Ability to translate customer business needs into manufacturing production constraints, with familiarity with drone/UAV concepts considered a plus.

Experience:5+ yearsDefenseAerospaceRoboticsSemiconductor

Education:Bachelor's in Engineering, Supply Chain Management, or a related technical field

Skills:CommunicationMultitaskingOwnershipAnalytical thinkingIssue resolution

Languages:EnglishGerman

Tech Stack:Mobile Ad-hoc Network (MANET)Mobile-Networked MIMOQBRRMAEnd-of-Life (EOL)UAV regulationsFlight controllersPropulsion systems

Company Brief

Motorola Solutions

Provides mission-critical communications products and services, including radios, software, video security, and command center solutions for public safety, government, and enterprise customers worldwide.

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn

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Motorola Solutions

2 weeks ago

Customer Operations Manager Silvus

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 9 hours agoStatus: Live

Job Summary

Location: Germany

Workplace: Remote

Employment Type: Full time

Job Function: Business Operations

Seniority: Mid level

Key Responsibilities

•Serve as the primary post-sales operational liaison for customer needs, escalations, and Quarterly Business Reviews (QBRs) on delivery, quality, and roadmap alignment.
•Integrate customer demand forecasts into actionable inputs for internal manufacturing and supply chain teams to prevent stockouts or overages.
•Manage delivery by tracking open purchase orders and coordinating with manufacturing and logistics to resolve delays.
•Partner with Engineering to address technical hurdles, manage escalations for hardware defects/shipping delays, and support end-to-end issue resolution.
•Handle lifecycle activities (field performance monitoring, End-of-Life notices and transitions) and manage the Return Merchandise Authorization (RMA) process.

Travel: Medium travel

Key Requirements

•5+ years in a post-sales, account management, or technical project management role, preferably in Defense, Aerospace, Robotics, or Semiconductor.
•Excellent verbal, written, and presentation skills in English and German.
•Bachelor’s degree in Engineering, Supply Chain Management, or a related technical field.
•Strong analytical ability to interpret spreadsheets and production schedules to align demand and supply.
•Ability to translate customer business needs into manufacturing production constraints, with familiarity with drone/UAV concepts considered a plus.

Experience:5+ yearsDefenseAerospaceRoboticsSemiconductor

Education:Bachelor's in Engineering, Supply Chain Management, or a related technical field

Skills:CommunicationMultitaskingOwnershipAnalytical thinkingIssue resolution

Languages:EnglishGerman

Tech Stack:Mobile Ad-hoc Network (MANET)Mobile-Networked MIMOQBRRMAEnd-of-Life (EOL)UAV regulationsFlight controllersPropulsion systems

Company Brief

Motorola Solutions

Industry: Surveillance & Security Hardware

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Chicago, United States

Founded: 1928

Glassdoor: 3.7

Website LinkedIn