Information Technology Support Specialist (Active TS/SCI /wPoly)

General Dynamics
United States
Workplace: OnsiteFull timeUSD 34.74 - 47 hourlyFunction: Customer Support (Service Desk)Experience: 5+ yearsEducation: associatesSkills: ["Professional communication","Troubleshooting","Mentoring","Documentation","Team collaboration"]

Provide enterprise help desk support by responding to user inquiries via phone, email, chat, and tickets. Diagnose and resolve hardware, software, and network connectivity issues, document outcomes, and maintain accurate support records and knowledge base articles. Install and update software, support access and password resets, troubleshoot peripherals, and escalate complex issues to second-level teams. Ensure compliance with IT and security policies and support mentoring of junior staff.

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FursaFursa
General Dynamics
General Dynamics
5 days ago

Information Technology Support Specialist (Active TS/SCI /wPoly)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide enterprise help desk support by responding to user inquiries via phone, email, chat, and tickets. Diagnose and resolve hardware, software, and network connectivity issues, document outcomes, and maintain accurate support records and knowledge base articles. Install and update software, support access and password resets, troubleshoot peripherals, and escalate complex issues to second-level teams. Ensure compliance with IT and security policies and support mentoring of junior staff.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Respond to user inquiries via phone, email, chat, or ticketing systems and log support requests.
  • •Diagnose and resolve basic hardware, software, and network connectivity issues and provide step-by-step troubleshooting guidance.
  • •Install, configure, and update software on user devices; assist with password resets, account lockouts, and access issues.
  • •Document and report solutions and maintain accurate records/tickets, including knowledge base contributions.
  • •Ensure adherence to IT and departmental policies and report potential security incidents or breaches; escalate complex issues when needed.
Travel: Low travel

Pay and Benefits

Salary: USD 34.74 - 47 hourly
Perks:Health InsuranceDentalVision401kPaid Leave

Key Requirements

  • •Associates of Arts or Associates of Science degree.
  • •5+ years of related experience supporting IT/help desk operations.
  • •Must currently possess TS/SCI with Polygraph clearance.
  • •US citizenship required.
  • •CompTIA Security+ certification required within 3 months of start date.
Experience:5+ years
Education:Associate's
Skills:Professional communicationTroubleshootingMentoringDocumentationTeam collaboration
Certifications:CompTIA Security+
Tech Stack:Help desk ticketing systemRemote access tools

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.
Security Clearance:Top Secret SCIPolygraph

Company Brief

General Dynamics
Provides IT, systems engineering, cybersecurity, cloud, and mission support services to U.S. federal civilian and defense agencies, delivering large-scale technology solutions and managed services for national security and government operations.
Industry: Defense Technology
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Tysons / Fairfax, United States
WebsiteLinkedIn