Sales & Service Manager - Flatiron

Alo Yoga
United States
Workplace: OnsiteFull timeUSD 60,000 - 79,000 annuallyFunction: SalesExperience: 3-5 yearsSkills: ["Communication","Interpersonal skills","Coaching","Time management","Accountability"]

Lead in-store sales and guest experience by partnering with the General Manager to root-cause sales opportunities, oversee the Sales & Service team, and coach for stronger guest connection and product education. Build daily customer relationships, ensure effective sales floor coverage, and execute the store’s Sales & Service strategy. Manage business metrics and reporting (e.g., expenses and sell-through), represent the business in meetings, and align operations and talent with ALO’s guiding principles.

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Alo Yoga
Alo Yoga
18 hours ago

Sales & Service Manager - Flatiron

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Last checked: 17 hours agoStatus: Live

Job Summary

Lead in-store sales and guest experience by partnering with the General Manager to root-cause sales opportunities, oversee the Sales & Service team, and coach for stronger guest connection and product education. Build daily customer relationships, ensure effective sales floor coverage, and execute the store’s Sales & Service strategy. Manage business metrics and reporting (e.g., expenses and sell-through), represent the business in meetings, and align operations and talent with ALO’s guiding principles.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Manager level

Key Responsibilities

  • •Oversee the Sales & Service team to deliver an exceptional guest experience through assessing guest connection and product education, and coaching to address gaps.
  • •Investigate and root cause sales opportunities in partnership with the General Manager to escalate process or system gaps.
  • •Build and maintain daily client relationships and ensure effective sales floor coverage with workforce solutions and selling initiatives.
  • •Partner with the General Manager on store Sales & Service strategy and execute implementation with the team.
  • •Monitor business data and metrics (e.g., expenses and sell-through) to inform reporting, planning, and quarterly business reviews.

Pay and Benefits

Salary: USD 60,000 - 79,000 annually
Perks:Health InsuranceDentalVision401kClothing AllowanceEmployee DiscountParental SupportCommuter Benefits

Key Requirements

  • •3-5 years of retail or related industry leadership experience.
  • •Working knowledge of MS Office (Word, Excel and Outlook).
  • •Extraordinary interpersonal and communication skills (verbal and written).
  • •Ability to handle multiple tasks in a changing environment and work independently with time management and accountability.
  • •Ability to lift, push, carry, or move up to 50 pounds and stand/move for an entire shift.
Experience:3-5 yearsRetail
Skills:CommunicationInterpersonal skillsCoachingTime managementAccountability
Languages:English
Tech Stack:MS OfficeWordExcelOutlook

Company Brief

Alo Yoga
Designs and sells premium yoga-inspired apparel, activewear, and accessories direct-to-consumer and through retail partners. Known for stylish performance fabrics, lifestyle branding, and a strong digital and retail presence globally.
Industry: Fashion & Apparel
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Los Angeles, United States
Founded: 2007
WebsiteLinkedIn