Technical Support (Email Specialist)

Filevine
Salt Lake City
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Problem-solving","Customer focus","Teamwork"]

We are seeking an Email Specialist for Filevine’s Email Support team to investigate and resolve customer issues primarily via email, maintain deep product knowledge, create internal knowledge base resources, and collaborate across departments to deliver an exceptional customer experience. This onsite role in Salt Lake City supports customers, schedules Zoom meetings as needed, and contributes to team training and documentation.

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FursaFursa
Filevine
Filevine
2 years ago

Technical Support (Email Specialist)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

We are seeking an Email Specialist for Filevine’s Email Support team to investigate and resolve customer issues primarily via email, maintain deep product knowledge, create internal knowledge base resources, and collaborate across departments to deliver an exceptional customer experience. This onsite role in Salt Lake City supports customers, schedules Zoom meetings as needed, and contributes to team training and documentation.
Location: Salt Lake City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Work directly with customers to investigate and resolve difficult issues primarily over email.
  • •Scheduling and joining Zoom meetings when necessary
  • •Obtain, and maintain a high level of functional knowledge and exposure to all of our tools to become a product knowledge expert.
  • •Work cross-functionally with different departments to grow your knowledge, ensure we have healthy communications across the organization and truly provide our clients with the best experience.
  • •Develop and maintain resources by writing internal knowledge base articles

Pay and Benefits

Perks:Health InsuranceVisionDisabilityMaternity LeavePaternity LeaveSwag

Key Requirements

  • •Previous technical support/chat support experience preferred.
  • •Prior experience in high-volume environment.
  • •Professional presence in customer-facing settings.
  • •Excellent written and verbal communication.
  • •A high technical aptitude.
Experience:SaaSLegal tech
Skills:CommunicationEmpathyProblem-solvingCustomer focusTeamwork
Languages:English
Tech Stack:Zoom

Company Brief

Filevine
Provides cloud-based legal case management and practice management software for law firms and legal departments, offering document management, communication, reporting, and workflow automation to streamline case handling and client collaboration.
Industry: LegalTech
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Salt Lake City, United States
Founded: 2014
WebsiteLinkedIn