Technical Support Engineer

Fortinet
Prague, Guadalajara, Germany, Frankfurt
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-6 yearsEducation: bachelorsSkills: ["Customer-oriented","Communication","Time management","Multi-tasking","Self-motivated"]

Provide technical assistance to Fortinet-certified partners and customers for FortiGate firewalls and other devices. You’ll run real-time troubleshooting and phone/remote sessions, test and reproduce issues in the lab, and recommend corrective actions based on collected data. For complex problems, you’ll report software/hardware findings to R&D, while continuously building expertise through training and self-learning.

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FursaFursa
Fortinet
Fortinet
5 months ago

Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Provide technical assistance to Fortinet-certified partners and customers for FortiGate firewalls and other devices. You’ll run real-time troubleshooting and phone/remote sessions, test and reproduce issues in the lab, and recommend corrective actions based on collected data. For complex problems, you’ll report software/hardware findings to R&D, while continuously building expertise through training and self-learning.
Location: Prague, Guadalajara, Germany, Frankfurt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Provide technical assistance to Fortinet-certified partners and customers for Fortinet Firewalls (FortiGate) and other devices.
  • •Run real-time troubleshooting sessions with partners/customers, including phone and remote access sessions.
  • •Test and reproduce partner/customer issues in the laboratory.
  • •Recommend corrective actions based on gathered data and analysis.
  • •Report software/hardware issues to the R&D department and continuously build knowledge through training and self-learning.

Pay and Benefits

Perks:Health InsurancePaid LeaveGym Membership

Key Requirements

  • •Bachelor’s degree in computer science, Software Engineering, or a related field (or equivalent training and experience).
  • •3–6 years of experience in an IT or technical support role.
  • •Experience in the telecommunications/networking/security industry.
  • •Good knowledge of the OSI model and strong understanding of networking protocols (TCP/IP, routing, switching).
  • •Proficient spoken and written English, with a positive, customer-oriented attitude and ability to work under pressure.
Experience:3-6 yearsTelecommunicationsNetworkingSecurity
Education:Bachelor's
Skills:Customer-orientedCommunicationTime managementMulti-taskingSelf-motivated
Certifications:NSE4CCNASecurity+
Languages:English
Tech Stack:FortiGateFortinet FirewallsOSI modelTCP/IPRoutingSwitchingOSPFBGPLDAPSSO2-factor authenticationAWSGoogle CloudAzzureFirewallsIPSMail Security GatewaysRemote access

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn