Technical Support Engineer

Fortinet
Prague, Madrid, Guadalajara, Frankfurt
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 3-6 yearsEducation: bachelorsSkills: ["Communication","Customer-oriented","Time management","Multitasking","Organizational"]

Provide technical assistance and troubleshooting for Fortinet FortiGate devices to customers and partners, working with back-line and development teams to resolve issues. You will perform real-time diagnostics, reproduce problems in the lab, and communicate actionable fixes while supporting Fortinet-certified partners across multiple European offices.

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Fortinet
Fortinet
3 months ago

Technical Support Engineer

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Provide technical assistance and troubleshooting for Fortinet FortiGate devices to customers and partners, working with back-line and development teams to resolve issues. You will perform real-time diagnostics, reproduce problems in the lab, and communicate actionable fixes while supporting Fortinet-certified partners across multiple European offices.
Location: Prague, Madrid, Guadalajara, Frankfurt
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide technical assistance to Fortinet-certified partners and customers for Fortinet Firewalls (FortiGate) and other devices.
  • •Run real-time troubleshooting sessions with partners/customers.
  • •Test and reproduce partner/customer issues in the Laboratory.
  • •Recommend corrective actions based on data and analysis.
  • •Run real-time phone or remote access sessions.

Pay and Benefits

Perks:Health InsuranceEquityPaid LeaveRemote Work

Key Requirements

  • •Bachelor’s degree in computer science, Software Engineering or related field, or an equivalent combination of training and experience.
  • •3-6 years’ experience in an IT or technical support role.
  • •Experience in the telecommunications/networking/security industry.
  • •Good knowledge of the OSI model.
  • •Strong understanding of networking protocols, specifically TCP/IP, routing and switching.
Experience:3-6 yearsCybersecurityTelecommunicationsNetworking
Education:Bachelor's
Skills:CommunicationCustomer-orientedTime managementMultitaskingOrganizational
Certifications:NSE4CCNASecurity+
Languages:English
Tech Stack:FortiGateTCP/IPOSI modelNetworking

Company Brief

Fortinet
Provides enterprise cybersecurity solutions including data protection, cloud security, network security, and user and entity behavior analytics to help organizations prevent insider threats, secure cloud and on-premises environments, and enforce data loss prevention policies.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Austin, United States
Founded: 1994
WebsiteLinkedIn