Knowledge & Operational Readiness Lead

Robinhood
Denver
Workplace: OnsiteFull timeUSD 101,000 - 119,000 annuallyFunction: Administration & Executive AssistanceExperience: 4+ yearsSkills: ["Cross-functional collaboration","Executive communication","Project management","Knowledge management leadership","Problem-solving"]

Own end-to-end knowledge content strategy and governance for assigned functions, including Help Center articles, SOPs, runbooks, playbooks, and support workflows. Lead readiness planning for product launches, policy updates, process changes, and operational initiatives—driving go/no-go recommendations, risk registers, mitigation plans, and post-launch retrospectives. Partner with Product, Engineering, Compliance, Risk, Customer Support, and Training to establish scalable governance frameworks and improve outcomes using AI.

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Robinhood
Robinhood
16 hours ago

Knowledge & Operational Readiness Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own end-to-end knowledge content strategy and governance for assigned functions, including Help Center articles, SOPs, runbooks, playbooks, and support workflows. Lead readiness planning for product launches, policy updates, process changes, and operational initiatives—driving go/no-go recommendations, risk registers, mitigation plans, and post-launch retrospectives. Partner with Product, Engineering, Compliance, Risk, Customer Support, and Training to establish scalable governance frameworks and improve outcomes using AI.
Location: Denver
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Own end-to-end content strategy and knowledge governance for assigned functions, including creation, maintenance, and continuous improvement of Help Center articles, SOPs, runbooks, playbooks, and support workflows.
  • •Lead readiness planning for product launches, policy updates, process changes, and operational initiatives, including go/no-go recommendations, risk registers, mitigation plans, and post-launch retrospectives.
  • •Collaborate across assigned functions simultaneously, influencing Product, Engineering, Operations, Customer Support, Compliance, Risk, and Training to drive alignment on readiness and content strategy.
  • •Establish content standards, information architecture, and governance frameworks that scale across functions.
  • •Analyze metrics across assigned functions to identify patterns and improvement opportunities, and communicate readiness status, performance insights, and risks to stakeholders.

Pay and Benefits

Salary: USD 101,000 - 119,000 annually
Perks:Health Insurance401kPaid LeaveParental LeaveLearning BudgetLife InsuranceDisability Insurance

Key Requirements

  • •Experienced individual contributor with advanced knowledge of knowledge management and content strategy across multiple related job areas (typically 4-5+ years).
  • •Independently own multiple end-to-end functions and make meaningful program-level decisions with limited outside support.
  • •Deep knowledge of knowledge management and content strategy, including governance, information architecture, content lifecycle, and knowledge base operations.
  • •Lead cross-functional collaboration and influence Product, Engineering, Compliance, and CX partners across multiple assigned functions.
  • •Active FINRA licenses where functionally necessary and deep subject matter expertise in assigned functions.
Experience:4+ years
Skills:Cross-functional collaborationExecutive communicationProject managementKnowledge management leadershipProblem-solving
Licenses:FINRA
Languages:English
Tech Stack:AI

Company Brief

Robinhood
Commission-free trading platform offering stocks, ETFs, options, and cryptocurrencies, plus cash management and retirement products. Aims to democratize finance through easy-to-use mobile and web apps for retail investors.
Industry: Trading Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Menlo Park, United States
Founded: 2013
WebsiteLinkedIn