4 weeks ago

Stage Experience Manager, Stores (Windsor, ON, CA, N8X 3Y8)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Oversee the Sephora sales floor “Stage” by leading, coaching, and developing a team of Stage Experience Leads and Beauty Advisors to drive strong client experiences and store performance. Execute training on the selling model, respond to client feedback via Medallia and other channels, manage in-store events with the Beauty Services team, and ensure visual merchandising standards and inventory/tester readiness are maintained.

Location: Canada

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Oversee the Stage by leading and coaching a team of Stage Experience Leads and Beauty Advisors to deliver outstanding client experiences.
•Execute training and facilitate orientation/selling model training for new and existing Beauty Advisors.
•Respond promptly to client feedback from Medallia, the service hotline, and direct client interactions, serving as the Client Experience Lead in-store when needed.
•Manage all in-store events with the Beauty Services team to maximize client learning and sales opportunities.
•Ensure visual merchandising standards, sales floor cleanliness, tester/supply levels, and timely replenishment of new inventory.

Pay and Benefits

Salary: CAD 54,800 - 68,500 annually

Perks:Health InsuranceLife InsurancePaid LeaveProduct Discounts

Key Requirements

•Minimum 2–4 years of management experience in beauty, retail, customer service, or equivalent internal experience.
•Metrics-driven with a proven track record of motivating and coaching a team to achieve goals.
•Ability to maintain composure and handle tough conversations as needed.
•Proven ability to build high-performing teams and identify in-store talent to develop them.
•Excellent verbal/written communication skills and influence with business partners; experience with Windows, Word, and Excel.

Experience:2-4 yearsBeautyRetailCustomer service

Skills:CoachingTeam motivationCommunicationInfluencingComposure

Tech Stack:MedalliaWindowsWordExcel

Company Brief

Sephora

Global retailer of cosmetics, skincare, fragrance and beauty accessories operating physical stores and e-commerce. Sephora offers multi-brand product assortments, in-store services, and digital experiences and is a subsidiary of LVMH.

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn

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Sephora

4 weeks ago

Stage Experience Manager, Stores (Windsor, ON, CA, N8X 3Y8)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Canada

Workplace: Onsite

Employment Type: Full time · Permanent

Job Function: Customer Success & Account Management

Seniority: Manager level

Key Responsibilities

•Oversee the Stage by leading and coaching a team of Stage Experience Leads and Beauty Advisors to deliver outstanding client experiences.
•Execute training and facilitate orientation/selling model training for new and existing Beauty Advisors.
•Respond promptly to client feedback from Medallia, the service hotline, and direct client interactions, serving as the Client Experience Lead in-store when needed.
•Manage all in-store events with the Beauty Services team to maximize client learning and sales opportunities.
•Ensure visual merchandising standards, sales floor cleanliness, tester/supply levels, and timely replenishment of new inventory.

Pay and Benefits

Salary: CAD 54,800 - 68,500 annually

Perks:Health InsuranceLife InsurancePaid LeaveProduct Discounts

Key Requirements

•Minimum 2–4 years of management experience in beauty, retail, customer service, or equivalent internal experience.
•Metrics-driven with a proven track record of motivating and coaching a team to achieve goals.
•Ability to maintain composure and handle tough conversations as needed.
•Proven ability to build high-performing teams and identify in-store talent to develop them.
•Excellent verbal/written communication skills and influence with business partners; experience with Windows, Word, and Excel.

Experience:2-4 yearsBeautyRetailCustomer service

Skills:CoachingTeam motivationCommunicationInfluencingComposure

Tech Stack:MedalliaWindowsWordExcel

Company Brief

Sephora

Industry: Omnichannel Retail

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Paris, France

Founded: 1969

Website LinkedIn