Back Office Ticketing Agent

Yassir
Algiers
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceExperience: 2-2 yearsEducation: certificationSkills: ["Communication","Problem-solving","Multitasking","Attention to detail"]

Back Office Ticketing Agent at a leading on-demand service company handling reservations (air, hotel, packages) and ensuring administrative, operational, and technical compliance. You will process bookings, monitor client files, manage ticketing changes, verify compliance, and contribute to weekly/monthly reporting in a travel-focused environment using a GDS system.

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FursaFursa
Yassir
Yassir
6 months ago

Back Office Ticketing Agent

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Back Office Ticketing Agent at a leading on-demand service company handling reservations (air, hotel, packages) and ensuring administrative, operational, and technical compliance. You will process bookings, monitor client files, manage ticketing changes, verify compliance, and contribute to weekly/monthly reporting in a travel-focused environment using a GDS system.
Location: Algiers
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Process reservations (air, hotel, packages, ancillary services) and track client files before, during, and after travel.
  • •Manage ticketing operations including issuances, reissuances, cancellations, and refunds.
  • •Verify compliance of files (documents, payments, fare rules).
  • •Use the GDS daily (Amadeus or equivalent) and monitor PNRs, queues and fare rules.
  • •Update tracking boards (sales, reservations, incidents) and contribute to weekly/monthly reporting.

Key Requirements

  • •Diploma in tourism, management or a related field is a plus.
  • •Minimum two (2) years of experience in ticket reservations and customer support.
  • •Excellent verbal and written communication skills.
  • •Ability to use reservation systems (Amadeus or equivalent) and computer tools.
  • •Attention to detail and ability to multitask; problem-solving under pressure; knowledge of travel industry policies.
Experience:2-2 yearsTravel
Education:Certification / Diploma
Skills:CommunicationProblem-solvingMultitaskingAttention to detail
Tech Stack:AmadeusGDS

Company Brief

Yassir
Yassir is a North African super app offering ride-hailing, delivery, and fintech services. It connects riders, couriers, and merchants through a mobile platform focused on emerging markets across Africa.
Industry: Mobility Platforms
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: Algiers, Algeria
Founded: 2017
Website