Senior Manager - Reliability Engineering (Member Experience)

Netflix
Panama
Workplace: RemoteFull timeUSD 548,000 - 899,000 annuallyFunction: Solutions Engineering & Sales EngineeringSkills: ["Strategic leadership","Cross-functional partnership","Organizational influence","Communication","Technical trade-off communication"]

Lead Netflix’s Site Reliability Engineering function for Member Experience, owning both reliability standards and the SRE team that supports streaming architecture. Define SRE operating models, set SLIs/SLOs and error budgets, and publish reliability scorecards. Partner with CDN, Playback, and Ads teams to eliminate systemic failures and translate reliability data into executive-ready business risk. Help drive reliability posture as infrastructure evolves toward an AI-agent ecosystem.

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FursaFursa
Netflix
Netflix
4 months ago

Senior Manager - Reliability Engineering (Member Experience)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Lead Netflix’s Site Reliability Engineering function for Member Experience, owning both reliability standards and the SRE team that supports streaming architecture. Define SRE operating models, set SLIs/SLOs and error budgets, and publish reliability scorecards. Partner with CDN, Playback, and Ads teams to eliminate systemic failures and translate reliability data into executive-ready business risk. Help drive reliability posture as infrastructure evolves toward an AI-agent ecosystem.
Location: Panama
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Build and scale a world-class SRE function by defining how SREs partner with product and infrastructure teams.
  • •Establish and socialize reliability governance standards, including SLIs/SLOs and error budgets, and publish reliability scorecards.
  • •Lead the SRE team supporting Netflix’s streaming architecture and reliability posture over time.
  • •Collaborate with CDN, Playback, and Ads teams to eliminate systemic failures and inform executive business risk.
  • •Own reliability standards and drive improvements as infrastructure shifts toward a millions-of-agents ecosystem.

Pay and Benefits

Salary: USD 548,000 - 899,000 annually
Perks:Health Insurance401kEquityDisability InsurancePaid LeaveLife Insurance

Key Requirements

  • •12+ years of software/infrastructure experience, including 5+ years in senior SRE leadership.
  • •Deep fluency in cloud-native scale (AWS/GCP), containers, service mesh, and modern observability (metrics, tracing, logging).
  • •Proven ability to drive technical adoption across complex, decentralized organizations through influence rather than mandate.
  • •Ability to communicate reliability trade-offs clearly to non-technical stakeholders.
  • •Experience improving SRE AI fluency and designing LLM-based autonomous agents in production.
Experience:Streaming mediaAd-techHigh-scale gaming backendsAI agents
Skills:Strategic leadershipCross-functional partnershipOrganizational influenceCommunicationTechnical trade-off communication
Tech Stack:AWSGCPContainersService MeshMetricsTracingLoggingSpinnakerAtlasMantisChaos MonkeyLLM-based autonomous agents

Company Brief

Netflix
Global subscription streaming service that produces and distributes movies, TV series, and games across multiple devices, operating worldwide with extensive original content and localized offerings.
Industry: Streaming Platforms
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Los Gatos, United States
Founded: 1997
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Glassdoor: 4.1
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