Automotive Service Advisor - Fort Mill Ford

Schedule and manage vehicle service appointments while greeting customers and gathering customer/vehicle details. Provide accurate written labor and parts cost estimates, set promised times, and keep customers updated on repair progress and any estimate or timeline changes. Obtain authorization for additional repairs, support test drives or coordinate with technicians, and maintain customer satisfaction aligned with manufacturer and store averages. Advise customers on vehicle care per manufacturer specifications and follow all safety and regulatory requirements.