NTT

8 hours ago

AI Service Management Agent Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Design and build an AI-powered Service Management Agent for Finance applications, leveraging ServiceNow to automate incident management, service health monitoring, and RCA generation. Own proactive workflows and integrations across incidents, problems, changes, knowledge articles, and CMDB. Create stakeholder communications and post-incident review reports, then drive follow-up actions for permanent fixes and improved service reliability using Copilot Studio, Power Platform, Azure AI, Teams, and ServiceNow APIs.

Location: Bengaluru

Workplace: Onsite

Employment Type: Full time

Job Function: Data Science & Machine Learning

Key Responsibilities

•Design and build an AI-powered Service Management Agent for Finance applications using ServiceNow, Copilot Studio, Power Platform, Azure AI, and enterprise integrations.
•Integrate ServiceNow incidents, problems, changes, knowledge articles, CMDB, and application data.
•Identify recurring incidents, probable root causes, historical resolutions, and service risks.
•Generate stakeholder communications and automate draft RCA and Post Incident Review reports with corrective and preventive actions.
•Build AI-driven workflows and maintain an application health repository covering incidents, known errors, RCAs, fixes, and service trends.

Key Requirements

•Strong ServiceNow expertise across Incident, Problem, Change, Knowledge Management, CMDB, and APIs.
•Solid understanding of ITSM, production support, SLA management, RCA, and service communications.
•Hands-on experience with Copilot Studio, Power Automate, Power Platform, Azure AI, and API integrations.
•Experience designing grounded AI solutions using incidents, knowledge articles, RCAs, and support documentation.
•Knowledge of AI governance, security, auditability, and approval workflows in enterprise environments.

Tech Stack:ServiceNowCopilot StudioPower PlatformPower AutomateAzure AIServiceNow APIsMicrosoft TeamsCMDBITSM

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT