AI Success Manager, Central

Glean
Nashville
Workplace: HybridFull timeFunction: Transportation & Fleet OperationsExperience: 3+ yearsSkills: ["Analytical","Problem-solving","Communication","Project management","Stakeholder management"]

Delivery Excellence Manager (DEM) leads and orchestrates successful implementations and long-term customer engagements for Glean’s Work AI platform. You’ll drive efficient technical deployment, provide strategic guidance, and craft joint success plans with cross-functional teams to ensure measurable business value, adoption, and renewal success in a hybrid Nashville-based role.

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FursaFursa
Glean
Glean
6 months ago

AI Success Manager, Central

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Last checked: 7 hours agoStatus: Live

Job Summary

Delivery Excellence Manager (DEM) leads and orchestrates successful implementations and long-term customer engagements for Glean’s Work AI platform. You’ll drive efficient technical deployment, provide strategic guidance, and craft joint success plans with cross-functional teams to ensure measurable business value, adoption, and renewal success in a hybrid Nashville-based role.
Location: Nashville
Workplace: Hybrid
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Manager level

Key Responsibilities

  • •Help our customers achieve real business outcomes through the use of AI
  • •Serve as the primary lead on new customer deployments including hands on guidance for the setup of SSO and connectors
  • •Own the end-to-end delivery from kickoff to go-live thru renewal, ensuring clarity on expectations for all stakeholders timeline, and Services budget
  • •Create and execute on joint success plans that drive additional adoption, deepen engagement, and result in measurable business value. Overall program management
  • •Develop, communicate, and execute tailored project plans; facilitate cross-functional collaboration across delivery, operations, and technical teams

Pay and Benefits

Perks:MedicalVisionDental401kHome OfficeEducation StipendWellness Stipend

Key Requirements

  • •3+ years of experience in technical deployment, implementation management, or technical account management of SaaS products.
  • •Strong understanding of software development life cycles and methodologies, including Agile and DevOps practices.
  • •Must hold one of the following certifications: AWS Certified Cloud Practitioner, Microsoft Certified Azure Fundamentals, or Google Cloud Digital Leader
  • •Excellent analytical and problem-solving skills, with a focus on troubleshooting technical issues as well as building consensus around outcomes and success measures
  • •Strong organizational, project management, and communication abilities
Experience:3+ yearsSaaSEnterprise software
Skills:AnalyticalProblem-solvingCommunicationProject managementStakeholder management
Certifications:AWS Certified Cloud PractitionerMicrosoft Certified Azure FundamentalsGoogle Cloud Digital Leader
Languages:English
Tech Stack:SSOConnectorsAWSAzureGoogle CloudSaaS deployment

Company Brief

Glean
Provides an enterprise search and knowledge discovery platform that helps organizations find information across apps, drives, and internal tools, improving employee productivity and onboarding through AI-powered search and relevance ranking.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn