Retool

3 weeks ago

Manager, GTM Customer Programs

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 minutes agoStatus: Live

Job Summary

Own the operating core of the GTM customer programs engine, running an agile sprint model that turns customer telemetry into measurable account-level action. Lead a small player-coach team across customer programs, GTM automation, and technical account management. Manage a portfolio of scaled GTM assets as productized offerings with roadmaps and adoption metrics, and partner with RevOps and Data to wire measurement end to end through tools like Salesforce, Slack, and Outreach.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Manager level

Key Responsibilities

•Run the sprint operating model by facilitating sprint planning, post-mortems, and the play lifecycle to evolve programs into evergreen automated motions or retire them with documented learnings.
•Manage program execution using a telemetry scoreboard that measures impact against goals and translates product-usage signals into account targeting and trigger logic.
•Operate a portfolio of scaled GTM assets (e.g., Business Value Calculator and Use Case Library) as products with roadmaps, adoption instrumentation, version discipline, and intake for what to build next.
•Coordinate the cross-functional play calendar across the field, RevOps, and partner teams to surface and resolve overlapping programs.
•Partner with RevOps and the Data Team to integrate measurement end to end across delivery surfaces (e.g., workflow portals, Salesforce, Slack, Outreach), while leading and developing the team using 4 Disciplines of Execution.

Pay and Benefits

Salary: USD 151,704 - 224,400 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401k

Key Requirements

•8+ years in GTM operations, RevOps, program management, or growth/lifecycle program ownership at a B2B SaaS company, including direct people-management experience.
•Strong analytics skills with SQL and warehouse data, comfortable building dashboards and translating telemetry into account-level action.
•Fluency with the modern GTM toolchain, including Salesforce (campaigns and objects) and marketing/outreach automation; ideally experience with Retool or another low-code app layer.
•Demonstrated operating-cadence discipline, including running sprints and maintaining a “scoreboard” against day-to-day churn.
•Strong cross-functional operator who moves work across Sales, Success, RevOps, and Product without relying on positional authority.

Experience:8+ yearsB2B SaaS

Skills:LeadershipCoachingCommunicationCross-functional collaborationHigh ownership

Tech Stack:SQLDatabricksSalesforceSlackOutreachRetool

Company Brief

Retool

Provides a low-code platform for building internal tools and business applications, enabling developers and teams to assemble UIs on top of databases and APIs to accelerate operational workflows.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn

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Retool

3 weeks ago

Manager, GTM Customer Programs

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 minutes agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Communications, PR & Community

Seniority: Manager level

Key Responsibilities

•Run the sprint operating model by facilitating sprint planning, post-mortems, and the play lifecycle to evolve programs into evergreen automated motions or retire them with documented learnings.
•Manage program execution using a telemetry scoreboard that measures impact against goals and translates product-usage signals into account targeting and trigger logic.
•Operate a portfolio of scaled GTM assets (e.g., Business Value Calculator and Use Case Library) as products with roadmaps, adoption instrumentation, version discipline, and intake for what to build next.
•Coordinate the cross-functional play calendar across the field, RevOps, and partner teams to surface and resolve overlapping programs.
•Partner with RevOps and the Data Team to integrate measurement end to end across delivery surfaces (e.g., workflow portals, Salesforce, Slack, Outreach), while leading and developing the team using 4 Disciplines of Execution.

Pay and Benefits

Salary: USD 151,704 - 224,400 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401k

Key Requirements

•8+ years in GTM operations, RevOps, program management, or growth/lifecycle program ownership at a B2B SaaS company, including direct people-management experience.
•Strong analytics skills with SQL and warehouse data, comfortable building dashboards and translating telemetry into account-level action.
•Fluency with the modern GTM toolchain, including Salesforce (campaigns and objects) and marketing/outreach automation; ideally experience with Retool or another low-code app layer.
•Demonstrated operating-cadence discipline, including running sprints and maintaining a “scoreboard” against day-to-day churn.
•Strong cross-functional operator who moves work across Sales, Success, RevOps, and Product without relying on positional authority.

Experience:8+ yearsB2B SaaS

Skills:LeadershipCoachingCommunicationCross-functional collaborationHigh ownership

Tech Stack:SQLDatabricksSalesforceSlackOutreachRetool

Company Brief

Retool

Provides a low-code platform for building internal tools and business applications, enabling developers and teams to assemble UIs on top of databases and APIs to accelerate operational workflows.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: San Francisco, United States

Founded: 2017

Website LinkedIn