Process Manager, Sales Operations

Carvana
United States
Workplace: OnsiteFull timeFunction: Revenue Operations (RevOps)Experience: 3+ yearsSkills: ["Communication","Organizational skills"]

Own end-to-end sales-side process and system-change intake for ADESA’s Sales Operations team. You translate business needs into requirements, partner cross-functionally to assess dependencies and risks, and drive projects through kickoff, rollout, and adoption. Create and maintain sales operations documentation and SOPs, develop customer-facing communication assets, and track change completion across the field while identifying inefficiencies and opportunities for automation.

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FursaFursa
Carvana
Carvana
1 month ago

Process Manager, Sales Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Own end-to-end sales-side process and system-change intake for ADESA’s Sales Operations team. You translate business needs into requirements, partner cross-functionally to assess dependencies and risks, and drive projects through kickoff, rollout, and adoption. Create and maintain sales operations documentation and SOPs, develop customer-facing communication assets, and track change completion across the field while identifying inefficiencies and opportunities for automation.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Revenue Operations (RevOps)

Key Responsibilities

  • •Serve as the single point of intake and ownership for sales-side process and system-change requests, including scoping, prioritizing, timelines, and driving adoption.
  • •Partner with Sales, Sales Operations, Product, Operations, Central Operations, Marketing, Legal, Finance, and IT to gather and document requirements and represent the business for features and projects.
  • •Review proposed features, enhancements, and projects; surface open questions/gaps and drive resolution for the sales organization.
  • •Drive sales-side end-to-end projects resulting in process changes, from kickoff through rollout, communication, and reinforcement.
  • •Own change management for the sales organization, including assessing operational impact, planning rollouts, sequencing dependencies, reinforcing adoption, and tracking field adoption.

Pay and Benefits

Perks:401kPaid LeaveLearning Budget

Key Requirements

  • •Minimum 3 years in process management, project/program management, business analysis, change management, or operational roles supporting sales, operations, or cross-functional teams.
  • •Demonstrated ability to run process or change initiatives with multiple stakeholders.
  • •Strong written and verbal communication, including experience creating operational documentation, SOPs, and workflow processes.
  • •Ability to manage multiple projects and priorities in a fast-paced environment.
  • •Ability to understand how process and system changes impact external customers, internal sales teams, and auction operations.
Experience:3+ years
Skills:CommunicationOrganizational skills
Certifications:PMPLean Six Sigma
Languages:English
Tech Stack:Azure DevOpsJiraSmartsheetTableauSalesforceAI

Company Brief

Carvana
Online used-car retailer that lets customers buy, finance, trade in, and sell vehicles through a digital marketplace. Also operates vehicle reconditioning and logistics capabilities to support home delivery and pickup.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Tempe, United States
Founded: 2012
WebsiteLinkedIn