Anyscale

1 month ago

Machine Learning Engineer, Customer Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Join the Customer Solutions Group to onboard, adopt, and drive consumption of the Anyscale platform for enterprise customers. You’ll troubleshoot open tickets, act as a technical advisor, own issues end-to-end, collaborate with product/engineering, and help customers succeed in a fast-paced, startup-like environment focused on ML/AI and Ray integration.

Location: San Francisco, Palo Alto

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Resolve customer issues and help in their successful adoption of Anyscale platform
•Be a technical advisor, and internal champion for our key customers
•Own customer issues end-to-end, from troubleshooting, triaging, escalations and eventual resolution
•Participate in our follow-the-sun customer support model to ensure continuity in resolving high priority tickets
•Keep track of open customer bugs and feature requests to influence prioritization and provide timely customer updates upon resolution

Key Requirements

•3+ years of experience in a customer-facing technical role in a dynamic, fast-paced, startup-like environment.
•Strong organizational skills and ability to manage multiple customer needs simultaneously.
•One of: Proficient as a machine learning engineer developing data pipelines for training, fine-tuning and inference/serving of LLMs; or Experience running and optimizing infrastructure for distributed ML workloads on AWS/EKS, GCP/GKE or Azure/AKS.
•Excellent communication and interpersonal skills.
•Strong sense of ownership, self-motivation and eagerness to acquire new skills and do new things

Experience:3+ yearsAIMLSaaSCloud

Skills:CommunicationProblem-solvingOrganizationMentoring

Languages:English

Tech Stack:RayKubernetesTerraformGithub ActionsAWSEKSGCPGKEAzureLLMInferenceServing

Company Brief

Anyscale

Provides a managed platform and developer tooling built on the Ray open-source project to scale Python and AI applications across clouds, simplifying distributed training, inference and production deployment for engineering teams.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2019

Glassdoor: 4.3

Website LinkedIn Glassdoor

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Anyscale

1 month ago

Machine Learning Engineer, Customer Engineering

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: San Francisco, Palo Alto

Workplace: Onsite

Employment Type: Full time

Job Function: Software Engineering

Key Responsibilities

•Resolve customer issues and help in their successful adoption of Anyscale platform
•Be a technical advisor, and internal champion for our key customers
•Own customer issues end-to-end, from troubleshooting, triaging, escalations and eventual resolution
•Participate in our follow-the-sun customer support model to ensure continuity in resolving high priority tickets
•Keep track of open customer bugs and feature requests to influence prioritization and provide timely customer updates upon resolution

Key Requirements

•3+ years of experience in a customer-facing technical role in a dynamic, fast-paced, startup-like environment.
•Strong organizational skills and ability to manage multiple customer needs simultaneously.
•One of: Proficient as a machine learning engineer developing data pipelines for training, fine-tuning and inference/serving of LLMs; or Experience running and optimizing infrastructure for distributed ML workloads on AWS/EKS, GCP/GKE or Azure/AKS.
•Excellent communication and interpersonal skills.
•Strong sense of ownership, self-motivation and eagerness to acquire new skills and do new things

Experience:3+ yearsAIMLSaaSCloud

Skills:CommunicationProblem-solvingOrganizationMentoring

Languages:English

Tech Stack:RayKubernetesTerraformGithub ActionsAWSEKSGCPGKEAzureLLMInferenceServing

Company Brief

Anyscale

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series C

Headquarters: San Francisco, United States

Founded: 2019

Glassdoor: 4.3

Website LinkedIn Glassdoor