Team Manager (North Sydney, NSW, AU, 2060)

Allianz
Australia
Full timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Coaching","Customer relationship management","Problem-solving","Continuous improvement"]

Lead and motivate workers compensation claims teams to meet performance and service measures, ensuring superior customer service while meeting compliance, risk, and legal/regulatory obligations. Monitor key performance drivers, coach and develop team members, resolve complex escalations, and identify root causes. Drive continuous improvement, facilitate change initiatives, and implement nationally approved improvements. Bring extensive personal injury claims expertise and strong leadership to improve negotiation, customer service, and technical skills.

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FursaFursa
Allianz
Allianz
2 days ago

Team Manager (North Sydney, NSW, AU, 2060)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live

Job Summary

Lead and motivate workers compensation claims teams to meet performance and service measures, ensuring superior customer service while meeting compliance, risk, and legal/regulatory obligations. Monitor key performance drivers, coach and develop team members, resolve complex escalations, and identify root causes. Drive continuous improvement, facilitate change initiatives, and implement nationally approved improvements. Bring extensive personal injury claims expertise and strong leadership to improve negotiation, customer service, and technical skills.
Location: Australia
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Ensure claim-related performance and service measures are met and that claims teams operate effectively and efficiently.
  • •Lead the delivery of superior customer service while ensuring compliance, risk policies, and legal/regulatory obligations are met.
  • •Understand key performance drivers and identify opportunities to continuously improve team performance.
  • •Coach, mentor, and develop the team; act as an escalation point for complex queries/complaints and resolve root causes as applicable.
  • •Implement and manage change improvements, facilitating learning and development to build team capability.

Pay and Benefits

Perks:Learning BudgetShare Purchase

Key Requirements

  • •Extensive personal injury management expertise within a personal injury environment.
  • •Proven track record in team leadership and driving high performance in claims/service delivery.
  • •Demonstrated experience coaching and developing team members.
  • •Demonstrated ability to interpret and apply legislation.
  • •Ability to resolve customer escalations and develop strong customer relationships.
Experience:Personal injuryWorkers compensationInsurance
Skills:LeadershipCoachingCustomer relationship managementProblem-solvingContinuous improvement

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn