Commercial Strategy & Operations Lead

Carousell Group
Kuala Lumpur
Workplace: HybridFull timeFunction: Business OperationsExperience: 5-7 yearsEducation: bachelorsSkills: ["Analytical thinking","Communication","Influencing","Project management","Leadership"]

Drive Mudah’s commercial planning and execution by translating business objectives into tactical short-term plans with clear owners, timelines, and success metrics. Own commercial monetisation and go-to-market strategy for launches and market expansions, monitor performance, and recommend corrective actions. Oversee business operations and process automation, establish SOPs and reporting cadences, and use AI tools to reduce manual workload. Lead User Success engagement and turn insights into actionable recommendations.

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Carousell Group
Carousell Group
1 day ago

Commercial Strategy & Operations Lead

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Job Summary

Drive Mudah’s commercial planning and execution by translating business objectives into tactical short-term plans with clear owners, timelines, and success metrics. Own commercial monetisation and go-to-market strategy for launches and market expansions, monitor performance, and recommend corrective actions. Oversee business operations and process automation, establish SOPs and reporting cadences, and use AI tools to reduce manual workload. Lead User Success engagement and turn insights into actionable recommendations.
Location: Kuala Lumpur
Workplace: Hybrid
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Conduct structured business analysis for leadership requests and deliver actionable recommendations on commercial opportunities and risks.
  • •Translate business objectives into short-term tactical plans with clear owners, timelines, and success metrics; monitor performance and recommend corrective actions.
  • •Drive business monetisation planning and develop GTM strategies, including pricing strategies, channel plans, and launch sequencing.
  • •Oversee day-to-day Business Operations, define operational frameworks/SOPs and reporting cadences, identify bottlenecks, and implement improvements.
  • •Manage the User Success team activities (outreach, mystery shopping, NPS/CSAT), synthesize insights, and track team KPIs.

Key Requirements

  • •Minimum 5–7 years’ experience in commercial strategy, business operations, management consulting, or a hybrid commercial/analytical role.
  • •Proven track record in commercial planning and GTM execution, translating business objectives into tactical plans.
  • •Experience managing or mentoring small teams.
  • •Strong analytical thinking and ability to frame problems and develop practical tactical solutions.
  • •Bachelor’s degree in Business, Finance, Economics, or a related field (MBA is an advantage).
Experience:5-7 yearsCommercial strategyBusiness operationsManagement consultingDigital marketplaceGTM
Education:Bachelor's in Business, Finance, Economics, or a related field
Skills:Analytical thinkingCommunicationInfluencingProject managementLeadership
Languages:English (US)
Tech Stack:AI toolsAutomation platforms

Company Brief

Carousell Group
Carousell Group operates a classifieds and C2C marketplace across Southeast Asia, enabling users to buy and sell pre-loved items and providing associated services like listings, payments and buyer protection.
Industry: Online Marketplaces
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Headquarters: Singapore, Singapore
Founded: 2012
Glassdoor
Glassdoor: 3.7
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