Customer Experience Specialist

Skift
Mexico
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsSkills: ["Communication","Empathy","Problem-solving","Organizational skills","Multitasking"]

Own the front line of customer experience by managing the support inbox and resolving subscription, billing, event access, and membership questions. Troubleshoot login and account issues across digital platforms, track overdue payments, and assist with invoicing and renewals. Engage subscribers and event attendees via phone/email to confirm details and gather feedback. Collaborate with subscriptions, events, and membership teams while keeping customer records and support processes up to date.

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FursaFursa
Skift
Skift
6 months ago

Customer Experience Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Own the front line of customer experience by managing the support inbox and resolving subscription, billing, event access, and membership questions. Troubleshoot login and account issues across digital platforms, track overdue payments, and assist with invoicing and renewals. Engage subscribers and event attendees via phone/email to confirm details and gather feedback. Collaborate with subscriptions, events, and membership teams while keeping customer records and support processes up to date.
Location: Mexico
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Manage the customer support inbox and respond to questions about subscriptions, billing, event access, and membership benefits.
  • •Identify and resolve login, access, and account issues across Skift’s digital platforms.
  • •Track and follow up on overdue payments and support invoicing and renewals with accurate billing records.
  • •Contact event attendees, new subscribers, and members via phone or email to collect feedback and confirm details.
  • •Collaborate with subscriptions, events, and membership teams and maintain up-to-date customer records while improving internal support processes.

Pay and Benefits

Perks:Remote Work

Key Requirements

  • •1–3 years of experience in customer support or a customer-facing role.
  • •Strong written and verbal communication with a professional, empathetic tone.
  • •Proficiency with HubSpot or a comparable CRM.
  • •Payment processor familiarity (Stripe or similar), including billing and invoicing support.
  • •Native-level or near-native English proficiency for customer-facing communication and documentation.
Experience:1-3 years
Skills:CommunicationEmpathyProblem-solvingOrganizational skillsMultitasking
Languages:English
Tech Stack:HubSpotCRMStripe

Company Brief

Skift
Website