Customer Operator

CarMax
United States
Workplace: OnsiteFull timeUSD 20.79 - 20.79 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Empathy","Active listening","Multitasking"]

As a Customer Operator, you’ll support the Service Department by answering incoming service calls in a friendly, empathetic manner. You’ll assist Service Consultants and Customer Advisors, schedule and route service appointments, perform reminder and follow-up calls, and update repair orders. You’ll also audit sublet invoices and monitor loaner logs while maintaining EH&S requirements and ensuring accurate documentation and high customer satisfaction.

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FursaFursa
CarMax
CarMax
1 day ago

Customer Operator

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

As a Customer Operator, you’ll support the Service Department by answering incoming service calls in a friendly, empathetic manner. You’ll assist Service Consultants and Customer Advisors, schedule and route service appointments, perform reminder and follow-up calls, and update repair orders. You’ll also audit sublet invoices and monitor loaner logs while maintaining EH&S requirements and ensuring accurate documentation and high customer satisfaction.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Answer incoming service calls promptly and professionally with empathy.
  • •Assist Service Consultants and Customer Advisors to ensure smooth customer experiences and accurate information sharing.
  • •Schedule service appointments, route calls, and provide clear responses to customer inquiries.
  • •Perform reminder calls for upcoming appointments and follow up when special-order parts arrive; contact customers with repair requests.
  • •Audit sublet invoices, monitor loaner logs for compliance, file repair orders daily, and follow EH&S requirements while maintaining a clean work area.

Pay and Benefits

Salary: USD 20.79 hourly
Perks:Sick TimePaid LeaveHoliday Pay

Key Requirements

  • •Strong interpersonal and communication skills with proven ability to deliver outstanding customer service.
  • •Exceptional telephone etiquette and active listening skills to build trust and rapport with customers.
  • •Ability to execute standardized service processes and maintain high customer satisfaction scores.
  • •Intermediate computer skills, including spreadsheet knowledge and familiarity with service systems.
  • •Flexible availability, including nights, weekends, holidays, and extended shifts.
Skills:CommunicationInterpersonal skillsEmpathyActive listeningMultitasking
Tech Stack:SpreadsheetsService systems

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn